Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Address changes

Hi please change my adress

Resolved! Cancel Monthly sims

Who do I speak to to cancel a contract I've had them less than 2 weeks. I called EE to be told text "Return" to 150 did this and had an email yesterday saying we can't cancel as you had them from in store, went to store today to be told I have to cal...

cancel my contract and switch to pay as you go

Can I cancel my contract and switch to pay as you go.... because the bills are to much on me

Resolved! Stop itemised billing

I’m trying to turn off itemised billing but can’t see how to do it. How can I cancel it? I feel like this is a stealth tax which everyone pays every month because it’s not obvious how to turn it off.

got a new contract

Instead of upgrading, I got a new contract with a new phone. Now I realize that I have 2 contracts but I only need one contract. How can I have my new contract but not pay a fee to cancel the previous contract?

Resolved! How to find paper view of calls i made

Need to find paper trail of the number calls on ee bill like back in the days

Canadian visiting Scotland - Interested in Sim Only Monthly Plan

Hi,My family and I will be visiting Scotland from Canada next week and I've been doing research regarding EE's Sim Only Plans using an eSim. I began the selection process online and found which plan I wanted . It was during the checkout process that ...

Upgrade

HiI have just upgraded, ive not had to pay an early upgrade fee as i only have 60 days left on my current contract. I am wondering what happens now to my current contract and when do my new contract come into play and my new monthly payment amounts. ...

Cancelling within the 14 day cooling period

Hi All, I've recently had a bit of an issue with my contracts, whereby my watch went missing with DPD then was located and sent to me later in the day. I called EE to cancel that order and took a new line, and shortly after the original watch was del...

Card limit reached?

I am trying to upgrade my phone using the EE app, as I work shifts and dont get time to head into my nearest town to go to an actual store.I get to the payment screen and it says I have exceeded the number of tries to input my bank details. I know my...