14 Day Cooling Of Period - Changing an iPad to higher spec

[Gump1976]

I have recently paid for an early upgrade on my iPad but realised that I should have gone for a higher spec device.  Would I be able to change this under the cooling off period rules?

Is it a PITA?

[bristolian · Accepted solution]

If you purchased the tablet via online or telesales, you have a statutory 14days "change of mind" right of return for whatever reason. This does not apply to in-store face-to-face purchases.

https://ee.co.uk/help/orders/how-to-return-a-product-bought-within-the-last-14-days 

[XRaySpeX]

Not directly. If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

[Northerner]

Hi @Gump1976 

Depends on how EE want to deal with the question as both @XRaySpeX  and @bristolian  are correct. If you have ordered before despatch then you might be able to amend, if not you're need to return and reorder.

Thanks