Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to contact customer service from germany

Hello EE Community,I recently obtained a SIM contract at a store during my stay in London. Since then, I have relocated to Germany and need to terminate my contract. However, I'm experiencing difficulties in reaching Customer Service (CS). When I try...

Payment

I have a contract for a phone and a sim and today it was supposed to be the direct debit. At 00:00 one transaction has gone through for my phone but I was just a bit short and the transaction for my sim did not go through. So then I just added the re...

Lu4 0DS

Re: want to pay my bill

I have been unable to pay my bill as today is my billing date. I hope I wouldn’t be penalised for this as I learn the app is down for now.

Upgrade Anytime - Fee Discount as device is damaged under warranty?

Good day, I got my Pixel 7 reparied at the start of the year via EE and when I got it back it was suffering issues. There is issue with battery life and the mobile data cuts out randomly. Obviosuly this is out of my control. They have told me it is ...

What financial help does EE give to their customers like ovo.

Contract billing

Has anyone noticed that there bill has suddenly risen?? For what reason?? & did anyone get any notification about it??

Resolved! New monthly sim

Just got my new pay monthly sim when I linked it to my app it says there is a 50 pounds deposit

Resolved! Remaining Device payment

I am using monthly EE contract device for Two years contract. But since a few month I am suffering from device connectivity issue. How I see remaining monthly device payment without sim plan?

EE Charged 500£ after contract ends for iphone contract

I had 24 month contract with EE for Iphone. I switched to pay as you go after 24 month. Now EE took 500£ from direct debit. Why should I pay this ?