Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Payment

I need to make a payment

Resolved! Baffling suspension notice

Have received a suspension notice by post for an unspecified EE mobile number because of a supposedly unpaid £10 bill. Logging in online gives me no information about this.

Resolved! Trouble accessing invoices online (multiple browsers)

HiIs anyone else experiencing problems when trying to load invoices, or accessing the plans tab? When I click on it, it doesn't return anything. It's like the links are broken. This has been the case for many days and it's happening on multiple inter...

Resolved! EE app / Account

My EE app say Mobile account in credit, what does this mean

I'm 75 years old. I PHONED EE They said they said I would have a new contract and would pay no more than £12 they have charged me £24.34. Why

Resolved! overcharge

I have been charge for sending an image in a text five times when I only sent one photo. How can I get hold of EE to complain? I cannot find any way to contact them.

How do i make a complaint

Resolved! Billing.

I’ve paid my bill but it’s not showed up on the app. This is and hour later and still nothing. What do I do? I have the proof on my banking app.

Website is has incorrect information in regards to calling abroad.

On the calling abroad section of the website you don't show correctly what options are available for customers.Take Ghana for example.Calling and Texting Ghana from the UK | International Calls | EEIt shows there is only standard rates available. whi...

Resolved! Sold something that wasnt what it is

Signed up to a sim only deal.25gb a month for £17? I use 25gb a week. I was under the impression I was getting 100gb . When the price goes up I will be out. You're only in this for the money and not the customer. I have been with you for 14 years and...

Contracts & Billing

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