Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

upgrade more expensive than a new contract

im over three years into my phone contract and on sim only , im looking to upgrade to a newer iphone but its so much more expensive to upgrade than start a new contract seems rediculous

Resolved! Turn off paper statement

Hi there.Can anyone tell me how to turn off my paper billing statements via the app? Had a look and I can't see it on there anywhere!Thanks

Peoblems wirh mobile

is this live chat

Contract

Hi I’m trying cancel my contract as well when I rang yesterday I got no where do I have to pay’s fee if I do or anything

Worts service ever

Don't bother with this company 36 hours I have had a chat with the customer service team with no reply. Utter joke

Resolved! struggling to pay my bill

I have a little financial difficulty and can't pay my phone bill on time, Can you please be accommodating and give me more time? (I will pay the phone bill to you before the 8th), thank you so much ‍

New bill showing as £992.29 instead of usual £89.55 and no one helping me!!!!

I have just looked at my online billing on my app and laptop and it is showing my bill as being £992.29 and not my usual £89.55 !!!I am not getting anywhere with any help from in store or on phone as they also don't know what it is BUT it looks like ...

Billing

Can I pay my bill today and won’t get taken out on the 4th?

Not allowing upgrade due to income!

I’ve been an EE customer for 7 or 8 years, have a handset contract, sim only contract and my Apple Watch and my average bill is around £160 per month… never missed a payment. I’m at the end of my contract and was looking to upgrade….I add a product ...

Mutually Agreed Resolution to Billing Complaint (Ref: ID24809706)

Dear EE Customer Service,For my ongoing complaint regarding an excessive bill I received and the lack of resolution to this matter.The issue concerns a charge of £130 for a 30-minute call to Japan, which I made in response to a credit card scam. I in...