Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13868 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24565 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49020 Views
  • 55 replies
  • 13 Helpful

Transferred from BT mobile to EE mobile

My mobile was transferred last year from BT to EE and to my surprise I appear to be on a 24 month Contract until Sept. 25.Can anyone tell me where I can see a copy of my EE Contract online?(I don't remember signing a Contract!?)

NilocW40 by Explorer
  • 308 Views
  • 3 replies
  • 0 Helpful

Resolved! Confirmation of discounts on Airtime plan

Hi . I have just upgraded and discussed over the phone the monthly amounts including trade in discount and 6 month half price airtime plan, but online it's only showing the original price for the tariff which is more than double. Where can I find con...

Lb310 by Visitor
  • 813 Views
  • 1 replies
  • 0 Helpful

Upgrade for my SIM card not showing in the app

I recently decided to upgrade my plan through the EE app and it said I didn’t need a new SIM card to upgrade and I would receive a confirmation email but I haven’t received the email and my plan is still the same as before the upgrade have I misunder...

Al421 by Visitor
  • 499 Views
  • 1 replies
  • 1 Helpful

Discuss current bill

Hi all, I'm trying to call EE via 150 but after selecting relevant options I'm told Contact centre is closed. I thought they were open until 8pm. How do I contact please? 

Morgan04 by Investigator
  • 270 Views
  • 1 replies
  • 1 Helpful

Can I get my old number back?

I had a problem with my ex but I'm paying more and they blocked my number even though I continued paying because I want to get my old number back, is it possible?

Resolved! Payment not showing

This morning, I paid my bill via Apple Pay. It’s come out of my bank. But hasn’t shown online and it’s still asking me to pay my bill. But I can’t afford to pay it twice