Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing

I used Apple Pay to pay my bill and it’s still telling me that my phone bill is overdue ?

Lost Phone

HiOn 1st of April my i called EE to help me as my phone was lost.I've explained the whole scenario they told me to wait for 72 hours for some checks. I called them for the follow up many times they said the decision is not taken. It’s been 14 working...

Bill issues

My EE app is saying my bill is overdue. The direct debit is taken on the 23rd of every month. It was paid in October as normal so it is not due until the 23/11. It is only the 17/11 so I can’t understand how it can be overdue.

Resolved! Re: Cancellation of contract during cooling-off period

I completed the cooling off period form two days after purchase. I have today received an unpleasant and bullying letter threatening me with debt collectors. Sadly, this seems up to par for the thugs at EE

EE sending Final Reminders and I don't have an EE account

I recently discovered an EE direct debit going out of my bank account and I don't have a contract with EE - so I cancelled the direct debit. Now they have the nerve to send me a final reminder for an account that I don't use and threatening debt coll...

Contract

I currently have a contract for my partner out in my name, but i am currently with three mobile and i am due to upgrade but i dont want to stay with three. Can i have another contract out in my name, my sister is also a customer of yours.

Nhs discount not applied for two months

When I upgraded I applied a nhs discount code this was accepted and have emails to prove this from ee but for two months they have not been applied I have rang up several times and complained and have been given every excuse they can think of and hav...

Bill had ee mobile broadband took £85 my last bit of money i was trying to send

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Resolved! Ending 4g contract

Hi, my 4g contract is due to end in a few weeks. Is there a way of setting this do it doesn't automatically move to rolling 30-day contract. Fibre is being installed in our village so 4g, which is useless even with external antenna, is no longer need...

Payment

Hi I make payment and my card is not working still