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Bill issue

Mj2002
Visitor

‎17-04-2025 06:26 PM

Hello,

I had enough money in my account to pay my bill and it shows that it was taken out. However, it shows that it was ‘refunded’ and I don’t understand why. 
I’ve now had a text from EE saying that my auto payment failed when it seems it was through no fault of my own. 

any help appreciated:) 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎17-04-2025 07:07 PM

@Mj2002   You need to speak with customer support about this,  no one here knows any details about your account so can not comment on this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.