Bill issue

[Mj2002]

Hello,

I had enough money in my account to pay my bill and it shows that it was taken out. However, it shows that it was ‘refunded’ and I don’t understand why. 
I’ve now had a text from EE saying that my auto payment failed when it seems it was through no fault of my own. 

any help appreciated:) 

[Chris_B]

@Mj2002   You need to speak with customer support about this,  no one here knows any details about your account so can not comment on this.