Unknown charges on bill

Wingo10 · ‎05-04-2024

Looking through my bills I have noticed there are small charges here and there on my bill and daughters bill. I pay these jointly. The charges seem to be 19p from psychic lines and also info charges 19p dotted here and there on bills but neither me or my daughter have been on these sites. This also happened last year and I went into an EE store who told me they stopped it. How many more have been conned by these hidden charges.

Leanne_T · ‎05-04-2024

Hi @Wingo10

Thanks for coming to the community.

Please see our Third Party Phone Bill Charges Help page for information on the charges, if you enter the name or number showing on the bill for the charges the company details will show and you can contact the company to get this looked into.

Leanne.

View solution in original post

XRaySpeX · ‎05-04-2024

@Wingo10 : If I were psychic I'd be able to tell you 😉 .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎05-04-2024

Hi @Wingo10

Thanks for coming to the community.

Please see our Third Party Phone Bill Charges Help page for information on the charges, if you enter the name or number showing on the bill for the charges the company details will show and you can contact the company to get this looked into.

Leanne.