All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I have been with EE for over a year now and my bill was suddenly increased by £4 for no reason. I called up and after being put through to lots of different advisors from different depts I was eventually was given the money back once someone seen wha...
Hiya, I was charged £50 for my first payment which I don’t understand why as when I ordered my sim only deal there was nothing said about £50 and I wanted this refunded to me. My monthly sim only deal is £16 and some pence but I was taken back by the...
Hello,I recently moved to Japan and was hoping to change my contract to PAYG. My contract timed out last year, but I'm still paying for it, so there isn't any outstanding charges that I know of, but I obviously can't go into store, and due to costs a...
Hi, looking to upgrade phone but don't want to change my add one as happy with the price I pay (currently includes BT sport with large screen) can I actually upgrade phone without selecting a new benefit?
Hi, I only started my contract with EE on Friday 12/08 (iPhone 12, 40GB) and as it is my first time having a phone on contract, I’m a little confused about the payments. On the My EE app, it says my bill is ready and that they will take it by Direct ...
I recently bought my own phone and "upgraded" to a SIM only deal with EE. The cheapest useful tariff available was £20 for 160Gb data. I use on average about 15Gb of data, but there was nothing between an utterly useless 250Mb for £13 and the deal I...
I’m hoping someone’s able to help me here I was offered a iPhone 12 Pro Max for £40 a month going back Christmas time I spoke to a agent and made him aware I was going to be going out of my cooling off period he made it clear he’d call and arrange th...
I am on contract with ee and have just set a spend cap of £20 which I haven't reached yet. I keep trying to enter a competition and keep getting a message saying there is a third party bar I have phoned ee twice and have been told there is not a thir...
Checking my monthly usage for my contact mobile phone, I have found there is a 13p charge for another provider's service. "Services from other companies", it reads.Asking the website for details produces only an error (see image below).I don't use an...
I have 2 mobile contracts under my name, one being my recently deceased partner which I wish to terminate, mobile number being xxxxxxxxxxx. My partner was diagnosed with long covid in 2020 and was unable to continue being self employed, therefore I ...
