Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Mis sold contract

I went into the EE store on Saturday to upgrade my wife and my contract.I sorted my contract out , am iPhone 14 with 5g of data (upgraded from a SIM only plan).My wife upgraded from a s20 contract which I paid off. We wanted the s22+ and was told for...

Upgrade - no plans available

I have been past my upgrade date for 319 days now and it says i can upgrade until I click on any phone/plan and then it says “sorry there are currently no plans available” why? I’ve been a loyal customer for years now and never had an issue upgrading...

Hi

Can u check my billingbcoz how to debited 153 poundi wsnt to statement

Name on Bill

How do I change the name on my EE Bill?

bill query

i recently took one of my mobile phones of your network but my bill was very high can you please explain why

Resolved! I want to cancel my contract for my watch as it finishes on the 26 November

My watch contract finishes on 26 November and I don’t want to renew it

Setting up a direct debit

I’m trying to set up a direct debit but someone else is paying for their phone and mine at the same time. Is there a way of just taking my number off their direct debit and create two separate direct debits? Thanks

Charge in advance

Are bills charged in advance? I’ve just changed to a sim only plan but been charged old tarrif?

Billing

I have direct debit set with ee . And all sudden they took 70 pound out of my account. And top the app is not even working what are they playing at no one answer the call either I can’t even see why they charged me that much

Upgrade phone can i change to other

I got my upgrade on 7th November Can I change my upgraded phone to different one

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