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Payment system not working

Adele112
Visitor

I have been trying to pay my bill for several days now and keep getting an error message saying payment declined? There are funds in my account and I have contacted the bank who have stated there is no issue with my account, I have tried to pay via the app and the website also automated through 150 and through a call handler too and get the same error every time, my bill is now overdue because of this!! Please advise

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @Adele112 ,

Welcome to the community,

Try here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.