Direct debit

[andrixs40]

I try to change my direct debit for my plan and for phone.

Changed through app , but its been hanged only for a plan. Try to call 150, there through voicemail need to change - changed there and received confirmation. But for device is stays old , and now I had to pay every month separately and manually. How to set up direct debit for device??

[andrixs40]

Hi, I try to  change my direct debit. For plan is changed but for device is not. Try to call 150 an there through voicemail need to change. Changing all few times, confirmation received. But my device direct debit stays old. Old bank account is closed now, and I had to pay all the time manually. 

[Ritu_D]

Hi @andrixs40 

Thanks for reaching out to us on the community. 

I am sorry to hear you are experiencing issues setting up your direct debit, i can imagine this to be very frustrating having to make a manual payment each month. 

I would recommend speaking with our customer service team, they will be able to check your account and get a direct debit set up for your device and plan. 

You can find details how to gin in touch here Contact Us | Help & Support | EE

Thanks 

Ritu 

[Rach_H]

Hi @andrixs40,

Welcome to the Community!

We know how important it is for your payment details to be correct, so I'm sorry to hear you're having this trouble. You will need to give us another call and speak with one of our team, who will be able to get this sorted for you.

Rach