cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Support to reduce billing as lost my job

Jamestaylor189
Visitor

Hi all, i am looking for some advice. I had lost my job at the end of last October and using my savings to pay bills. I had seen today on EE web site that if you are claiming Job seekers allowance that they would be able to support you with reducing your monthly bill. I have been told that the only thing i could do is cancel my D/D for two months and then contact the claims department where they would put me on an easy price plan, (This would effect my credit score). They state on the EE main web site that if you are claiming Job Seekers, Universal Credit etc that they could reduce your monthly bill to £12 something a month, yet as i am in a contract they have stated that they can't carry this out. So what about the people that take out contracts, loss there jobs and start to claim, where is the support there? Does anyone have any advice they could give me while i am actively looking for work. Thank you in advance. 

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

The EE Basics | EE Social Mobile Tariff is for new custs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

Hi @Jamestaylor189 

You'll need to speak to EE CS on 150 now or months previous.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.