Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to cancel contract due to customer service line down

Hello,I've been trying to cancel my contract for 3 days now and phoned the number 0800 956 6000 multiple times each day, but each time I follow the options to cancel a contract the line eventually says something like 'This line is temporarily unavail...

Long term customers

If been a customer of EEs for ages and am now out of contract with a sim only plan. It appears to me that customers such as myself pay over the odds while new deals with phones included are less than the amount I pay for a SIM only. I am guessing the...

Direct debit scam

Hi has anybody else received multiple emails saying that their direct debit is no longer active so they can’t take payment and asks to set it up again.

Charged £500 for a returned device and microphone isn’t working’

I am extremely stressed.EE have added a £500 Charge For a phone that I returned a month ago, they already confirmed that the phone was returned. I called them and I said I keep getting text saying that I haven’t returned the phone and I’m going to be...

Removing a device from a plan

I have a mobile plan which is fine, but I have 3 devices on that plan and I wish to remove one of them. It's no longer in use and I'm still paying for a data plan. All I want is to remove the device & basically stop wasting money on data I don't use....

I can`t access my invoices on my online account

Resolved! Update my bank details

I would like to update my bank details

Resolved! upgrade

Hello, In previous months, I could change my SIM card plan and there were many different plans available on the site and I could use the 6-month discount, but now there are only 2 plans available and none of them include the discount. I wanted to ask...

Resolved! One of two of my contracts is at end date

I have two bills on the one contract. My phone and sim which Is not over yet and a tablet and sim plan. The contract is now complete on the tablet and sim. I don't use the sim or number in the tablet at all and was wondering, 1 do I need to cancel th...

Resolved! Hi , i am out of EE mobile contract 24 months, i did cancel the contract n was

Hi , i am out of EE mobile contract 24 months, i did cancel the contract n was overpaying for 2 years . can i get money i overpaid for.