All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Thinking of upgrading
Hi, I just wondered if anyone could help me here, I’m new to EE and need a new contract phone but all of the suitable ones I’ve seen, all want at least £30 upfront. Is there any I could apply for without an upfront cost and if so, can someone please ...
I have paid my bill for broadband, it was paid late and my services were restricted. But now it has been paid how long will it take for my services to work again.
I've just noticed today ( should of paid more attention to it but had lots of other things on my mind) that since taking out the new phone at the start of this year I'm being charged twice a month at the same ish rate each month. Once on the 4th an...
Why is it impossible to get any sort of information on this EE back office?! who are they? Why does my case have to go them? Why don’t I even have the slightest timeframe on how long I have to wait? I can’t even get a straight answer for their workin...
Dear EE Customer Service, I hope this message finds you well. I am writing to seek clarification and resolution regarding ongoing charges to my account, despite previous assurances from your team. According to my records, the payment for January 20...
Why has my bill gone from £36 to now £55 it was set to £36
I noticed my monthly bill has an "Extra charges - Charges for services outside of your plan" on it for £5.99, but no further information. I haven't used any other or extra services outside of the norm and my cap is set to £0. So what am I being charg...
I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...
I paid Mt final payment on 13th April but today you took £16 again out of my account can you explain why you haven't cancelled my account
