09-07-2025 04:04 PM
Hello,
I need an invoice for the direct debit for my phone, I can find my bill for the data and contract but not for the device itself.
In the "Your device" section I can see the payments made, but I can't download a PDF of the invoice / Receipt or bill.
Does anyone know how I can find this?
Many thanks
09-07-2025 05:08 PM
As a Device Credit Agreement/Finance, there is a payment schedule within the document that would've been signed upon taking out the plan and you are issued with an Annual statement.
Similar to a loan, you are not necessarily invoiced for this as you agree to the schedule of payments on signing.
It could be worth contacting customer services to see if they can do anything to provide you with some kind of payment receipt, but your mileage may vary here as you do not officially get one.