Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Payment error

Hi, I’m trying to pay for my internet and it’s saying it needs authentication from card issuer but nothing comes up. Need to sought this out please as I have where I’m going to urgently with no data connection

Changing Plan

I was wondering if I’d be able to carry on paying for my device on the monthly contract but cancel or change the mobile data plan as I’m paying £50 a month for the full works for iPhone but I don’t use more than 15GB a month and very rarely use minut...

upgrade issues

having logged in online and in the app im unable to see my upgrade options. all i get is there are no avalible plans try another.is this a common issue?

Apple Watch, final bill and account closed

Hi, I was due to pay my final Apple Watch bill and I’ve just come onto the app and it says my account is closed and to make sure I pay the final bill.can someone help please. Do I need to ring EE? All I was told the other week was due to my Apple Wat...

Selling contracts to a vulnerable adult

My brother went into an EE store in April this year to buy a get a new Samsung phone. He asked whether his current smart watch would sync with his new phone and was told it didn’t and he’d have to upgrade so he signed up to a paired watch plan contra...

Resolved! Re: Why is there a £2.50 charge per month for itemised billing service?

I knew nothing about this charge until I received my first bill. Is there no way to opt out of this?

I need my costumer number, please.

Dear Sir/Madam Could I have my costumer number, as soon is possible, please? Thank you Rute

Resolved! my plan is incorrect

the plan listed on my 'manage plan' section of the online portal has a different plan, billing date, cost etc to what I use. As a result all the data is incorrect - I can't see what my data usage is or anything like that. Thanks for your help.

Upgrade

Okay thinking of leaving ee I'm a new customer been with ee for 6 months it says I can upgrade tried on the app and the website couldn't do it I visited an ee shop they couldn't do it and BTW they where very rude so I called 150 talked to a guy he to...

Unable to cancel contract due to customer service line down

Hello,I've been trying to cancel my contract for 3 days now and phoned the number 0800 956 6000 multiple times each day, but each time I follow the options to cancel a contract the line eventually says something like 'This line is temporarily unavail...