Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contrac

My Contrac r change

Resolved! Can not link broadband account

I have recently switched over to EE broadband from sky. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your on...

Resolved! Ive made 2 payments instead of 1 for my mobile can 1 of the transaction be stopp

Billing

Why can’t I log into my account to view my bills, the number I have it does not recognise

Resolved! Disable an Account while Watch 7 LTE has gone for repair?

Can I temporarily disable an monthly Account while Watch 7 LTE has gone for repair?

Resolved! Charge for alleged non return of equipment

I have been repeatedly advised by EE that equipment returned to them by post has not been logged into their system. I have called and explained the return posting details, date of posting, Post Office address. I received a call a few weeks ago and ex...

Resolved! Pay bill

I cannot contact anyone on ee I’m abroad my fines not working I think this is such a joke. There’s no live chat no number ring of my fone im leaving this contract after this joke isn’t the word

Updating bank card details

I’m trying to update my bank card details cos the other one has expired. It lets me fill it in then I get a screen with the new bank details but when I press confirm it goes back to the start wanting my new bank details again

Resolved! View of Bills online - not the app

Hi there,I only use the website to access my account details, I don't want to use the app.I am only able to see the current month and previous 2 months online where payments have been made to EE.Why is there no drop down option to see older payments ...

Resolved! Looking to leave EE but rejoin EE via another website - do I need a PAC?

I am due to upgrade in the coming weeks and have been looking at reasonable offers online. I have found a good deal on a reputable website that offers EE contracts (but is not EE) - so it would appear I would be leaving my EE contract but taking a ne...