Contracts & Billing

Resolved! EE credit checked me even though I didn't order?!

I looked a couple of times at upgrading but decided not to before finishing the order. I've received notification that EE hard checked me despite me not completing the order.  How is that even allowed? I stopped the order because I couldn't be bother...

Resolved! Upgrades from sim only deals and when I can get an upgrade

I have a sim only deal paying direct debit. Can anyone tell me when I can get an upgrade because it said I could get one then said I can't get one after clicking into it? Anyone help me with this 

Resolved! EE Phone & Sim Contract

I took out a phone and sim contract but one ends before the other. My phone ends next year but my sim contract ends in November and i'd like to change it to a cheaper sim deal.When will I be able to change/upgrade my sim? 

Resolved! Possible scam text?

Received a text saying my recent payment not processed correctly but plenty funds available. Is this a scam? 

Resolved! Overcharged

I was expecting my bill for my new phone to be £118 but have been charged £137 this morning. I can't view my bill and would like to know why I've been lied to?. Guy on phone said £88 for phone and £30 for watch, I even have the order email saying the...

Resolved! Manchester

Resolved! Payment not showing

Anyone had problems with paying their bill , it showing as going through on bank acc but still shows on EE as needing payment !spoke to customer services who said it can take 24 hrs to update but it’s never happened before and I’ve not had the usual ...

Resolved! Billing Question

My bill adds up to 52 but I am charged 84. I don't see any details in the bill that explains how EE gets to 84 from 52. 

Resolved! Automatic refund

HelloWill a refund be automatic when my devices have been suspended for the last few weeks? I haven't been able to use the network whilst EE suspended server so assuming they will refund half of the bill for the month for that period of time. Thanks