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I paid my broadband bill yet it's saying still unpaid

7777
Explorer
 
1 SOLUTION

Accepted Solutions
Alex_H
EE Community Support Team

Hi @7777,

Welcome to the EE Community

How long ago was it you paid your bill? If you made a card payment for your bill it can take up to 24 hours for the payment to update. Is the payment showing as completed on your bank app? 

Alex

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1 REPLY 1
Alex_H
EE Community Support Team

Hi @7777,

Welcome to the EE Community

How long ago was it you paid your bill? If you made a card payment for your bill it can take up to 24 hours for the payment to update. Is the payment showing as completed on your bank app? 

Alex