Removing something from contract?
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26-02-2025 12:49 AM
Hi everyone,
I was just wondering, I have my phone and my laptop on one contract, but could anyone tell me how to remove my laptop from my contract? Quite simply, I do not have the money to pay for both my phone and laptop considering the current economy, and I need my phone more than my laptop for work and such. Any help/ advice is appreciated!
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27-02-2025 08:29 AM - edited 27-02-2025 08:30 AM
You'll need to call CS to cancel it. You can't do that online.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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26-02-2025 08:17 AM
@Cass2501 you’ll have to pay off the contract for the laptop. You just call customer support to request this.
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26-02-2025 08:48 AM
Contractually, you agreed a monthly fee for at least the duration of your minimum term for each device.
You don't "remove" items from a contract without both parties consenting - you satisfy the contractual obligations then give notice to terminate.
If you're having problems paying your bills, then you need to contact EE-CS to discuss your circumstances - https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill
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26-02-2025 11:32 PM
Hiya, so I checked my contract online and it says it has been paid off back in 2024 and I can upgrade for free, but even reading the extra tabs under, it looks like they don't give you the option to just... stop it?
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27-02-2025 08:29 AM - edited 27-02-2025 08:30 AM
You'll need to call CS to cancel it. You can't do that online.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
