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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 65498 Views
  • 69 replies
  • 14 Helpful

Terrible Customer Support

Hi,Last year, EE kept my full price contract tolling for a few months, after I had asked for a new sim only contract. It was resolved in Sept 2023 and my future bills were discounted to compensate me for my overcharge.The issue has happened again for...

Resolved! EE general billing fault

Hi all I transferred from BT on October the 24th. Since then my EE app won’t let me view of pay my bills. It just says there is a fault at EEs end and they’re working hard to fix it. My direct debit has also not taken for 2 consecutive months and no ...

Air time plan has ended but device plan ends 2025

My air time plan has ended and the price has gone up I have been given the option to continue paying more for the same contract, switch to a sim only deal or leave ee and continue paying for the device. i called to find an ee sim only deal and i was ...

Jduce0 by • Explorer
  • 4957 Views
  • 6 replies
  • 3 Helpful

Resolved! Email bills still not possible?

I've been lookng for how to get bills emailed and it looks like we can't - is this still the case? I look after a business account with two phones on, I need the bills to do the business accounts. I do not use either of the phones and now we're going...

CNCP by • Explorer
  • 732 Views
  • 3 replies
  • 2 Helpful

Missing discount

Since taking my contract out 12 months ago I have had a missing discount. I spoke to customer services about this, in February and they told me I would be reimbursed the difference and the discount would be applied. This never happened, I then contac...

Owstap by • Contributor
  • 786 Views
  • 3 replies
  • 0 Helpful

EE not understanding consumer law

Has anyone else had an issue with EE not understanding the UK Law on the sale of goods and being fit for purpose. This includes any inherent faults that require a replacement of product.  I have been speaking to an adviser who kept promising to get a...

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