Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade fee £100

Anyone else tried to upgrade today on full works plan and being quoted £100 upgrade fee? I’ve done upgrades over the past few years on full works plan and never been charged

No way to get an even cheaper contract?

I have been a loyal EE customer with my Iphone X which is on it's way out for 7 years now and for a long time now I've been keeping an eye on contract prices I noticed on everything you get the "unlimited essentials" plan for £17.50 and I was excited...

Resolved! Removing added number from my account

I added 1 more ee number to my account before and paying together till now. But now I want to keep that number separately. So the person is gonna pay by herself and keep the same her ee number. How do I do it online ?

Resolved! Paying off an accessory

Hi I was thinking of adding an accessory to my account such as a PS5, but wanted to know if I do, can I pay this off early i.e. pay an extra £100 towards it every so often? Or would I pay the full lump sum? I’d only want to make small overpayments e...

EE has cut me off

Hi. Im on breathing space with Stepchange and now I find today I can't make any calls or texts or call my voicemail.I have no way to contact EE to sort this out as I only have a mobile and no landline. I have Internet with BT. Please can EE call meAS...

Upgrade

Hi,I was on My EE on my phone and it said I was eligible for a free upgrade as my contract ends this month. I selected a sim only upgrade and completed the steps to confirm it and they provided me with an order number and said they would email me wit...

Mobile suspended

Can someone help me please

Resolved! Account with absurd value

Good afternoon! My account after paying the amount for the cell phone I purchased, the bill continues to be charged a very high amount

Re: Why only flex pay

What actually is flex pay?

Resolved! Family Sims

Hi, I currently have 2 SIM cards on my account. My own and my sons. His was at a discounted rate. My wife and daughter both have their own EE accounts, both are more or less at contract end. Does anyone know if I can transfer their numbers to my acco...