Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Have been charged for a second number that I never signed up for or activated

Last year, I made a 2 year contract with a new phone. I said I wanted to keep my existing number and was advised in the store that this was fine. I was being charged automatically until recently so I had a look and realized that a second number was a...

Resolved! Where can l see my bill

Bill

Hi I’ve paid my bill but it’s still saying I haven’t paid what can I do the money has come out of my bank

Closing account

Hello,Since I changed my phone my EE account is closed, therefore I pay my bill on time.

Getting a single Phone Number from a Family Plan on my child’s Account

Hi,I’m having trouble trying to get my child’s mobile plan from my family plan onto theirs own account Thanks, James

Packs

I tried to pay for my monthly pack via phone and it took the money for it but I never received the pack just credit, so I had to pay again via the app could I get refunded the credit? They were both payed via card.

Resolved! any phone contact

i want to buy a phone in contract can you help me out please

Bill issue

Hi I got the message about some changes in bill price can you please tell me why it’s happen and what I have to pay now per month?

double charged for roaming and on two phones instead of one!

I was ill in hospital from dec 23 rd onwards for two weeks with a heart attack. I have only just got round to examining my bills and find that not only have I been double charged for roaming when I was in hospital here in the uk, but for two phones i...

Contracts & Billing

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