Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

How do I cancel my contract after going back to the US from UK? Can't call.

Return mony

I was told that you will refund my money within four business days and still have not returned

Resolved! Contract

HiPlease confirm the date my contract ends.Many thanks,Phil.

Early upgrade and adding discount

Hello, I have been offered an early upgrade 100% off fee but I’ve also got 30% discount towards my next contract/upgrade. Can I add the 30% discount on with the 100% off early upgrade thanks

I cannot share data with my children what is going on paying £157 monthly

Resolved! Plusnet to EE with their special porting deals

Hi, I have an EE sim only, all good, my second sim contract is Plusnet and they're closing down and offering exclusive deals to move to EE, can anyone answer?1/ Will EE provide the same add ons and free 6 month trials of Apple TV etc to the ported in...

Re: Can u please explain why a late payment fee is is added to my bill before pa

Yeah that's a lie. I was late last month, paid the fee. Yet today, while not late, I've got another late fee. Honestly, I don't think a direct debit would do anything when there's several posts about this exact same issue. You're just robbing your cu...

Hello

Cost of plan

Hi when signing up to my contract the lady on the phone said there was 20% off for this and it would be around £51 a month not £64!

What happened to EE customer service?

I have been with EE from the start as they took over my Orange account and over the last year or 2 have noticed a huge decline in their customer service. It is horrific and the advisors really don’t seem to care anymore. my latest issue is my annual...