Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60496 Views
  • 69 replies
  • 14 Helpful

Resolved! Closed account

Hi,I just bought a phone on contract with EE (brand new account) and when I logged into the app it says my account is closed and that I need to pay my final bill. can anybody help me with this? 

Resolved! Anytime upgrade

I have anytime upgrade on my account but how soon before the contract ends can I upgrade without having to swap phones? I've got 5 weeks left but want to keep my current phone for my daughter.

Beetle979 by Contributor
  • 553 Views
  • 2 replies
  • 1 Helpful

Resolved! EE payment

I am trying to pay monthly for my EE plan. When I put my card etc.. and click on next, it does not proceed and goes back to the top of the page. There is no red box indicating I missed anything or any box I haven't filled. What is the main issue? Why...

1Lucca by Explorer
  • 471 Views
  • 3 replies
  • 7 Helpful

Unable to upgrade second phone on account

Hi, I have been trying and failing to upgrade the second number associated with my account. I have recently successfully upgraded the primary number associated with my account. Now, when trying to upgrade the secondary number (which has been eligable...

Screenshot 2023-09-07 11.41.14 AM.png Screenshot 2023-09-07 11.40.17 AM.png
PMurphy by Visitor
  • 747 Views
  • 3 replies
  • 0 Helpful

Resolved! Early upgrade

I still have a few months on my contract it says I can upgrade for £90 early fee, but my question is can I upgrade and get that £90 added to my bill? Thanks 

Billing - Apple

I have had 10 £4.99 deductions on this months bill.  It just says Apple bill.  Has anyone else had this before?  I haven’t subscribed to anything. 

Resolved! Bill for handset this month - nearly £1000

Hi,I was alarmed to see my bill this month is over £900. I pay around £50 each month all in. Looking at the breakdown of said bill over £800 is for my handset in one full payment - surely this isn't right? I obviously cannot afford to pay this and ca...

JenKelly by Investigator
  • 869 Views
  • 6 replies
  • 7 Helpful