Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60496 Views
  • 69 replies
  • 14 Helpful

Resolved! How can i cancel my SIM contract onnline?

Good morning,Since I do not live in UK anymore, I would like to cancel my SIM contract.Unfortunately I could not find any function to cancel my SIM contract in web, and also I could not send mail to EE.Is there anyone from EE can call me? my UK phone...

ash1007 by Investigator
  • 694 Views
  • 6 replies
  • 2 Helpful

Default on my credit?

HiI am on payment plan for 9 months which means i will be paying lest the original amount. Can this put a default marker on my credit? thank you

Sloonat by Contributor
  • 474 Views
  • 4 replies
  • 1 Helpful

Hi contract needed last month. I want to cancel this sim me and my husband are joined how do we cancel and move to another company?

activate my mobile phone number

Hello, I want to activate my mobile phone number, I don't know why it shows that I have missed my charge, my account has a balance, and it is automatically renewed, I want to solve it as soon as possible, thank you

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Resolved! Cancel contract

I have 2 contracts on my account and one of them ends on 24th October. Do I have to wait until the 24th to cancel or can I cancel the contract tomorrow when I make this month's bill payment? Any advice would be appreciated, thank you.

BM4 by Investigator
  • 728 Views
  • 3 replies
  • 6 Helpful