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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13806 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24518 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48867 Views
  • 55 replies
  • 13 Helpful

Ongoing no network issues and refunds

I've had ongoing network issue since September and every time I ring EE I'm told it's a known issue in my area and that it's being worked on.I'm then told I will be refunded for that months bill and the issue will stay on file and I have to keep ring...

Mobile data

I’m new to the EE network & I recently bought a £15 subscription pack but it only gave me 25gb of data when I thought it was supposed to be 50gb did that change I’m abit confused.

Misha09 by • Explorer
  • 472 Views
  • 3 replies
  • 0 Helpful

EE Cancellation - Broadband

Hi, I received email from EE stating my account will be cancelled on 9/2/24. Contacted EE via phone & this was due to non-bill payment. I was advised to make payment before Friday to avoid cancellation, in which I did. I have proof of this. However, ...

Tee1995 by • Visitor
  • 316 Views
  • 1 replies
  • 0 Helpful

Non trade in charge

I received my bill today and I have been over charged by £715 across two devices due to a “non trade in charge” one of the devices was traded in for an upgrade in November I received a text message dated 29th December to say they “had received the de...

25% interest

Has anyone else’s phone contact bill increased 25% in the past 12 months ? Apparently it’s due to inflation but I’m struggling to understand how that’s calculated when inflation has been no where near 25%

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