Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I got double charged

I payed through the website for my monthly bill, but still got the money taken from my card through direct debit.Does anyone know who I should contact about this? I basically payed them twice for this month.

Resolved! Down grade to sim only

I want to downgrade my contact to sim only please e

bills

I can't see my new contract

EE have added cost of my two upgrades and PS5 to bill as one off charge!

I have (now) 4 lines with EE, one of which was a recent upgrade and a new line in itself, ordered 2 x iPhone 14s and added a PS5 to plan. All fine so I thought until my husband couldn’t make calls this morning so I logged in, EE has suspended my serv...

AU Trade In

I am due to send my phone back on the anytime upgrade and I was just curious as to of they are still okay with general wear and tear when it comes to condition?Phone is in great condition, has the odd minor light scratch from my use, but no cracks, n...

Contacting

How can I get hold of ee by messaging

Unfortunately, we couldn't log you in, but you can still buy or upgrade ...

My contact term ended at the start of this month, but trying to get a new deal via the website just isn't happening. After I log in and sit SIM Only plans or the "your upgrade is waiting" link, I just get taken to https://ee.co.uk/what-do-you-want...

08456

I recently contacted EE regarding blocking 08456 nos. However it seems they are still getting through. Best I contact EE again to check I certainly don’t want to keep paying for calls im not making

incorrect information

HiWhen I first phoned EE about their sim coverage and would it be better than my existing which was Talk Home Mobile which uses EE network, I was told EE would be better. I said I wanted a basic SIM to test this. I was assured that if the signal was...