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plz tell me my activated plan its my mobile contact to expire

Bolansumit
Investigator
Investigator
 
1 SOLUTION

Accepted Solutions
Chris_S
EE Community Support Team

Hi @Bolansumit If you want to cancel your plan at the end of your 24-month commitment period, you’ll need to give us a minimum of 30 days notice. 

You can do this from up to 45 days before the end of your 24-month commitment period.

If you want to cancel your contract and switch providers at the end of your plan, you'll need to request a PAC from us to give to your new provider.

Would you consider staying with us and upgrading your line?

Chris S

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5 REPLIES 5
Bolansumit
Investigator
Investigator

plz tell me my sim plan currently 

XRaySpeX
EE Community Star
EE Community Star

Look in your online MyEE under Home > Plans & Subs > Plan Details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Bolansumit
Investigator
Investigator

My phone bill ended last month but i want to contract my all cancel.Why am I still being charged?


@Bolansumit wrote:

My phone bill ended last month .... Why am I still being charged?


EE's mobile contracts are not fixed-term contracts that automatically end, the logical result of that would be your phone automatically being disconnected. Imagine the complaints!

You have a rolling 30day notice contract with a minimum-term.

Chris_S
EE Community Support Team

Hi @Bolansumit If you want to cancel your plan at the end of your 24-month commitment period, you’ll need to give us a minimum of 30 days notice. 

You can do this from up to 45 days before the end of your 24-month commitment period.

If you want to cancel your contract and switch providers at the end of your plan, you'll need to request a PAC from us to give to your new provider.

Would you consider staying with us and upgrading your line?

Chris S