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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59488 Views
  • 69 replies
  • 14 Helpful

Extra Charges for calls previously not charged for

I've had an account since Feb 2024 for a EE %g Router with unlimited data + 2 SIM cards with unlimited calls and texts.My usual invoice is for £80. My August invoice suddenly jumped to £170 When Ii checked why I see there are charges for calls to mob...

Cerbera by • Investigator
  • 1252 Views
  • 9 replies
  • 0 Helpful

How do I cancel within my 14 day cooling period?

Hi, hope someone can actually help because in store staff aren’t of any help and customer service tries but is confusing.i recently what I feel got confused and pressured into a contract with devices and services I didn’t want or need in store. But I...

Resolved! Paying off mobile contract

I currently have a EE iPhone mobile contract with SIM card, but I would like to pay off this contract as I want to trade in this phone with apple and get a mobile contract with them due to a better offer. However I would like to have a sim only contr...

Resolved! Transfer of contract

My oldest daughters dad added a phone contract for my youngest daughter on his account along with his other daughter, and he now wants to return her phone and cancel her one so he can get a house. Is it possible to transfer her phone contract over on...

K4yl20 by • Investigator
  • 537 Views
  • 1 replies
  • 0 Helpful

I don't have an account with EE, but I have debt collectors coming for me, I spoke too them about 8 months ago and they agree.  I don't understand,  and do not want anything to do with them. 

Poor customer service

Despite two phone complaints and a conversation with Executive Customer Service, I am still being overcharged every month. I think they make it very difficult to get in touch so they can keep taking extra money and hope you won't notice. I am appalle...

Fivewrite by • Investigator
  • 716 Views
  • 6 replies
  • 0 Helpful

Unable to view or download bill

This is an ongoing error / issue with EE. I cannot download or view my bill on any device. This is not a one off but a continual issue. Does anyone know what the problem is apart from their back office is a technical shambles!

dereksm by • Investigator
  • 662 Views
  • 4 replies
  • 2 Helpful

Transfer of mobile phone to new plan

I have a mobile phone plan which allows me unlimited UK calls text and data, having moved from a plan with a 250 Mb monthly data allowance. I did this at the time of going full fibre ie FTP when upgrading my broadband. How do I get my wife's phone, a...

Mackay54 by • Investigator
  • 378 Views
  • 1 replies
  • 1 Helpful

Billing csv file

Is the format for downloaded billing data and activity available anywhere? Just looking for the list of fields that EE supports to compare to other carriers.

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