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Billing and 5G

WinterGhost94
Visitor

‎24-02-2025 05:06 PM

So two things for this.

First thing, how do I change my billing date? Secondly, is anyone else experiencing issues with there 5 g?  Since a new tower has been put in a few hundred yards up the road, I've had no service.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎24-02-2025 06:40 PM - edited ‎24-02-2025 06:41 PM

Hi @WinterGhost94 

Call EE CS on 150 to change your billing date as you'll need to pay the difference.

You can check for local issues here:

https://ee.co.uk/help/service-status

Also try restarting your device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎24-02-2025 07:12 PM

@WinterGhost94 : You can change your payment date under Bills & Payments > Manage Direct Debit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP