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Billing and 5G

WinterGhost94
Visitor

‎24-02-2025 05:06 PM

So two things for this.

First thing, how do I change my billing date? Secondly, is anyone else experiencing issues with there 5 g?  Since a new tower has been put in a few hundred yards up the road, I've had no service.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎24-02-2025 06:40 PM - edited ‎24-02-2025 06:41 PM

Hi @WinterGhost94 

Call EE CS on 150 to change your billing date as you'll need to pay the difference.

You can check for local issues here:

https://ee.co.uk/help/service-status

Also try restarting your device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎24-02-2025 07:12 PM

@WinterGhost94 : You can change your payment date under Bills & Payments > Manage Direct Debit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP