Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing

How am I supposed to talk to anyone at EE if they have cut me off completely ? Tried calling the 150 but it won’t allow , can’t message them on website ? Help please ?

My Mobile Bill and Phone

At present I am in the Phillipines, before I came to Phillipines I was in Spain had an account with EE as I am up and down from UK to Spain, I have regualar monthly payments no exceeding £30, however while in spain I receive notification of my next b...

Can I schedule a new contract to start when my old one finishes?

I’m a month out from my contract finishing and would like to automatically roll onto a new contract deal at the finish of my current one. Can I schedule or automatically take up the new deal when the old one finishes? I’ve already seen the deal I’d l...

Resolved! Contract

Can you tell me when my contract ends.

Fast Track Payments

I am trying to make a payment via fast track and it let me get so far and then it crashes

Spend cap

I have a spend cap on my ihone to stop me getting charged for certain things how do I take the spend cap off or out a maximum amount thanks

Direct debit

Hi. I missed my last DD payment because I forgot to put money in my DD account on the day EE was supposed to remove my bill cost.So I searched here and found a way I can pay through bank transfer. So I did that immediately.But this morning, I was sur...

Resolved! Paying Bill abroad

Hi,Wondering if someone can help me, totally forgot to pay my bill before I left for holiday.my phone is now cut off I believe. Its saying my line is down due to administrative reasons.i have tried calling all numbers to pay. Obviously they are not w...

Hybrid Box

Hi, I have been charged an extra £7 a month for my Hybrid Box, if I return it will my account reflect this and change my monthly bill to £47.99, which is what I was told it would be.Thank you in advance.

Change number

How can I change my number