Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How do I change my Debit card details

How do I change my debit card number

Contracts

I was looking into getting the SIM card for the £10 a month for 20gb 24 month contract but a bit through that I might change phones to a contract phone with ee if I were to could I transfer the sim contract to the phone?

Warning!

Just to give the heads up, if a customer assistant tells you that the problem is sorted double check because not always done. I was told my overcharging was sorted, then discovered that they carried on overcharging me, Took the money from my account ...

Overdue balance

i was using ee for a few months, but found the prices extortionate for the service i was getting. i cancelled my account and paid the bill that they stated was my final bill. 2 months later i am now receiving letters telling me i have an overdue paym...

RING EE,, Is there a good time to ring EE been trying for weeks. long wait

today is probably the shortest at 30 minutes, hanging on but don't know if I'll get called away.

Upgrade or move to SIM only

Hello, I am now out of contract and have an iPhone 13. I qualify to upgrade but wondering whether it’s more cost effective to buy directly from Apple and take a SIM only deal. Although I know if doesn’t ’work like that’ taking a contract with a new p...

Tied into an unknown contract

My previous contract ended and i did not want a new phone, so i went to SIM only thinking i could cancel this at any point but without realising it was a 24 month contract. This was not properly explained at the time or did I realise i was signing up...

Resolved! Dying what happens to contract

Hi what happens to my phone contract when I pass away? Would the phone need to be returned to EE? Do I need to inform EE the day I die? thanks

Unable to access data

HelloI am unable to access my data anywhere outside wifi. I am up to date with bill payments but when I ring 150 it asks for a part payment of over £500. I have no idea what this is and is obviously concerning.Could anyone advise? I gather I still ha...

Paying off part contract

Hi, I want to use the money I’ve got from my old phone to pay off part of my current contract so that my monthly cost reduces. How do I do this? Thanks.