Payment taken no tracking info

Martel25
Visitor

‎22-02-2025 09:30 AM

I ordered a new contract yesterday online £30 was taken from my account but I did not receive any tracking information or email confirmation. What can I do ?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎22-02-2025 09:37 AM

Hi @Martel25 

Wait as it is likely your order isn't processed yet. 

Alternatively call EE CS on 150. 

Check your email spam/junk folders. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.