Billing

Alastair18
Explorer

I am being charged £4.99 per month on my mobile bill for Netflix when it is part of my EE TV contract. How can i stop this?

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

Hi @Alastair18 

Welcome to the Community. 

It sounds like you have a subscription directly through Netflix but being paid for through your EE bill, (as opposed to being through an EE inclusive subscription). 

To check this just log into your Netflix account subscription page to check what it says- it will either show the level of subscription you have with Netflix, or it will say "Netflix through EE". 

You can have a look at Netflix on EE TV for details on how to set up your EE TV Netflix subscription. 

Ali

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1 REPLY 1
Ali_A
EE Community Support Team

Hi @Alastair18 

Welcome to the Community. 

It sounds like you have a subscription directly through Netflix but being paid for through your EE bill, (as opposed to being through an EE inclusive subscription). 

To check this just log into your Netflix account subscription page to check what it says- it will either show the level of subscription you have with Netflix, or it will say "Netflix through EE". 

You can have a look at Netflix on EE TV for details on how to set up your EE TV Netflix subscription. 

Ali