Sim only

Kirsty777 · ‎04-02-2025

My daughter had a payg gain car which I’ve now updated to sim only contract for £11pm

i also ordered one for me which was £42pm. I have no been able to use my SIM card at all so just assumed it wasn’t activated and I wouldn’t be charged but EE have tried taking £70 which has been declined.

when I try logging in it just says account closed so I cannot see the bill or any details

Chris_B · ‎04-02-2025

@Kirsty777 The problem is the account change from PAYG to contract , it results in a closed account because the PAYG account has been closed. You need to call customer support on 150 so the account can be corrected as a contract account.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎04-02-2025

@Kirsty777 The problem is the account change from PAYG to contract , it results in a closed account because the PAYG account has been closed. You need to call customer support on 150 so the account can be corrected as a contract account.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎04-02-2025

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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