I have applied for a phone contract

PC241 · ‎09-02-2025

My tracking number doesn't work and I paid upfront £300 for the device but I haven't received any messages saying if it has gone through or when it's expected to be delivered so I'm starting to worry.

Someone please advise me what to do because my tracking reference doesn't work.

Northerner · ‎09-02-2025

Hi @PC241

If tracking doesn't work you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎09-02-2025

Hi @PC241

If tracking doesn't work you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.