Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract renewal I have been told my contract ends 25 January trying to have a c

My contract ends 25 Jan I am trying to have a conversation about renewal terms but 45 minute wait on the phone number given, who has that time to wait? nothing other than advertising packages on the account management site and dont live near a shop f...

Resolved! EE winter deals + ee perks

Hi, currently out of contract on my original full works deal (the one with 3 smart benefits). I was hesitant to move to the new ones but I see at present there's some winter deal offers for £29. Am I able to apply an ee 20% perk on top of this? The a...

Resolved! Re installing direct debit

Anyone know how I do this on the app please

Would like to cancel the. Direct debit.

It’s not my card and I would just like to go back to paying it normally

Monthly plans

Hi. Please can someone explain how the new plans work? I'm looking to upgrade, but can't decide on what plan I will need! They are all confusing! It doesn't actually tell you minutes and data included etc. At the minute I have 125g data, unlimited m...

Resolved! not upgrading

Hi, My sim only plan is due an upgrade but i am happy with the plan it is on. If i leave it will my bill remain the same or will it move onto a different plan automatically?

Conseling my contract

Hi like to console my direct débit

Resolved! I want cancel my current contract

Resolved! phone upgrade

i want to upgrade my phone early and there is a fee of £322.20. this fee shows up when im looking at devices. but when i choose and iphone 16 pro max in dessert titanium it shows there is no fee? the fee is there for all other colours of the iphone 1...

Billing

I have been trying for nearly two months to change my direct debit details with EE. I spoke to someone at length and they could not change it so I cancelled with my bank. I made a payment as they requested on the 5/12 which was double the monthly p...