Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59386 Views
  • 69 replies
  • 14 Helpful

I have the same problem today. I did a balance check and I have no additional charges on my account. I even tried increasing the spend cap by £10 and retried to send a text, but still get the spend cap error message. 

DeeLou1 by • Visitor
  • 371 Views
  • 1 replies
  • 1 Helpful

Roaming / billing

Hi, I went on holiday at the end of July and turned on my roam abroad pass for the month as it work our cheaper than doing it daily. I hadn't realised it was still on nearly 3 months later. Can I be refunded for the two months I've not been using it?...

Resolved! Cancel

I’ve not used this account for some time and don’t really need it so I would like to cancel my account and number. I don’t seem to be able to log into the app  help please 

Jill011 by • Visitor
  • 480 Views
  • 1 replies
  • 2 Helpful

Roaming in Japan

On a similar note....my son is going out to teach in Japan but his phone has 7months to run on his contract (which I still pay for as he has not long finished Uni). Do I just have to bite the bullet and pay to end of contract? If still under contract...

Dummer by • Visitor
  • 557 Views
  • 2 replies
  • 2 Helpful

Resolved! Flex Pay

Hi I have just recently upgraded & decided to go down the road of Flex pay,can anybody please tell me if I can put more money towards paying the phone up rather than the monthly way? I also have a Blue Light Card with a 20% discount where can I apply...

hmcwl by • Investigator
  • 561 Views
  • 3 replies
  • 4 Helpful

Resolved! Paid even though contract expired

I got a replacement phone last week as someone tried to steal mine and broke it.I called EE and got a replacement easily but got told that my contract had expired in July even though ZI never got a notification about it and have been paying since the...

DOMJ94 by • Visitor
  • 510 Views
  • 2 replies
  • 3 Helpful
Top Helpful authors
More
Learn about