Charged for Apple Music - have it on Apple Family Sharing already

[Martin_dy]

Had my latest bill which had jumped by £10.99 .

The  charge is for Apple Music  after 6 months free .

I've been on (and still am ) Family sharing since May 2024 which includes music so why still charged? 

I've stopped the EE Apple Music now but still subject to a partial month charge.

[Lesley_W · Accepted solution]

Hi @Martin_dy 

Thanks for coming to our community.

Any free trial through us would be separate to any subscription with Apple. If you were using a family plan through Apple before, I'm unsure why a free trial would have been activated for you. If you call our customer care team on 150, they will be able to look at this for you.

Lesley

[Martin_dy]

OK Thanks