Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Cut down costs

Resolved! Number

My contract has currently finished with yourselves and I want to swap to sim only with you, Can I keep the same number?. If so do I just go through the checkout as it automatically adding the sim I require as it states the number on there of my accou...

Resolved! If I update my current sim only deal to a new one will I keep the same number

Can you actually talk to customer service now?

The staff at the local branch were playing Fifa in store and seemed unable or unwilling to help with an issue.... I am unable to speak to anyone on the phone. Paying over £2000 per year for the family's phone contracts and there seems to be zero cust...