Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60498 Views
  • 69 replies
  • 14 Helpful

Text to 2040

I am an ee customer and I get messages from ee upgrade a lot that I want to stop. The end of the messages say "Text STOP to 2040 to opt out from all text message marketing" but when I go to text 2040 I get a prompt to say I may be charged to text thi...

LJP101 by Visitor
  • 4131 Views
  • 4 replies
  • 4 Helpful

Can't Set Up New Direct Debit - Blocked

First EE didn't collect my direct debit and warned I faced a charge.I phoned them and the gentleman I spoke to sound very stoned and couldn't care less, was of no help.I cancelled my DD and paid by card.Now the site refuses on three different browser...

Tiggercoco_0-1727121634986.png
Tiggercoco by Valued Contributor
  • 1064 Views
  • 12 replies
  • 7 Helpful

Moving my phone contract but leaving my watch contract

Hi there,I have an expired phone contract (sim only) that I want to move to a much better deal with a different provider, but I also have an Apple Watch contract on the go at the moment.  My question is, can I move my phone sim only contract away but...

lackers by Visitor
  • 560 Views
  • 1 replies
  • 0 Helpful

Resolved! Direct debits

  i just changed the date of my payment day be incident and now I don’t know what date of direct debit i set up can you please check for me thanks you

Resolved! Scam Calls

I have had 2 calls today regarding potential money off on my monthly bill, however the lady on the end of the phone began to request details that I did not feel comfortable with sharing as she did not know enough about my plan. The numbers were: 020 ...

Resolved! Things that can be Charged to Bill

Hi folks,As the title says I wish to inquire as to what exactly can be Charged to Bill?I have done some experimentation myself establishing that Twitch App Subs & Bits, YouTube App Memberships & Premium, Discord Nitro via App, Food & Drink via Wether...

Resolved! Phone Bill

My phone contract has recently been moved into my name and banking, it said it was paid 2 days ago but no money has came out my account. What do I do?

chloeJ4 by Visitor
  • 439 Views
  • 1 replies
  • 2 Helpful