Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract set up without consent

Hi I had been with EE and not had signal in my area so I never got the benefit of the package I chose. When my contract was up I got my PAC code and transferred to another provider. I had a call from EE offering me to stay with them, I politely refus...

Resolved! I want to print my invoice

Contract

F&F Upgrade - And Fold 6 Trade In

Hi all - just about to upgrade to a Fold 6 (I think Couple of questions.I have F&F discount - but the trade in for my s22 works out better - you cannot use both1) If I trade in will I still keep my (forever?) F&F but the discount is just not used?2) ...

Resolved! Charged for old plan

So I recently upgraded my plan to a sim only plan my old plan ended the 29th June and my new sim only took over so why was I then charged 70 pound for my old plan for July when my new sim only start on the 29th of June and my bill is paid in advance ...

Resolved! Re: Change payment date

Hi . I would like to change payment date on 1st of month please.

Moving abroad - but in phone contracts

I am moving abroad in 2 months but I am currently paying off 2 EE phone contracts.My first phone was stolen and the contract is ending in March 2025, and the other contract I took out is due to end in September 2025.What are my options - as I do not ...

Contract cancelled - Still awaiting cheque for unused service

EE contract was cancelled in May.Was told by EE agents that I would receive a cheque via post for unused service from the date my number was transferred. Which should total approx 28 days.Still no cheque received despite being informed this would be ...

Add to plan headphone issue

Hi all just looking for some help regarding a recent order. I have recently added Sony WF1000xm5 headphones to my EE account which is showing as add to plan. When I purchased through the app the pricing gave me £19 a month for 11 months so I ordered....

Prepaid to contract

Hi Everyone, I switched my prepaid to a monthly phone contract and got 20% off my contract. but after the first month this switched back to full priceWhy is this the customer advisor also took £200 off the upfront cost of my phone, she said there was...