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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13849 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24551 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48979 Views
  • 55 replies
  • 13 Helpful

Re: Cancelling a second line

I have the same issue.  It seems EE are failing to provide a truly accessible service.  Not everyone with a disability/health condition that prevents them from calling EE have a text replay phone.DDA - you are required to make reasonable adjustments ...

AaarghEE by • Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

Bills

What is the normal charge for a late payment of your phone bill? I haven’t got a text and it says additional charges £0.00. 

Free tablet

When I upgraded my phone in may 2022 I was offered a free tablet I didn't want or need it myself but I took it it and gave it to my church as a raffle prize . Just started thinking about new phone and I realise I have been paying £11+ for this " free...

Gr40 by • Investigator
  • 4267 Views
  • 4 replies
  • 0 Helpful

Increasing bill

Hello, I'm a bit confused.  I signed contract for 2 years - sim&phone. Received message that from next month bill will increase.  To be honest, that's not fair.

Karolee by • Visitor
  • 357 Views
  • 6 replies
  • 7 Helpful
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