Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

have two different plan

Hi,I had a new Pay Monthly contract on 7th August for a 25GB SIM plan. I downloaded the PDF of this contract, but the email confirmation I received states that my plan is only 5GB at the same price. Is it that I have two contracts?

Resolved! upgrade

I want to buy a new phone.

Contract not same price as bill.

Hi. New customer.My contract states my bill will be £18Your bill sent through is for £2011% increase.Not very happy at all.

EE keep sending me emails intended for someone else

I've been getting multiple emails for someone who is having broadband installed. It's not my address on the order, however, it is my account number from when I used to have a mobile phone with them. I've tried during multiple calls to customer servic...

Daughters under my account want to change providers, will this effect my account

I have my two daughters on my account, they want to switch providers now that the contracts ended but I'd like to stay on EE. If they switch their numbers using their PAC codes will that effect my number or account or will it just remove them from my...

Resolved! I would like to change my phone number

I would like to change my phone number

How to cancel using my sim card

Hello community. I left the UK for good last month and would like to end using my EE sim. I informed EE already and they said I needed to give them at least one month to cancel my sim. Up to now, there has been no confirmation that my bill for this m...

Re: Need to change spend cap

Yes

Resolved! Promise to pay

Hey I’m just curious if I can do a promise to pay?

Resolved! Roam abroad pass extracharges

Hi All,I have 3 numbers and the 22nd of July i have activated the Roam Abrad pass £25 for each number. the last bill comes out with £25 for the add on for each number, but also a further £17.74 for each number with the same explanation Roam abroad p...