Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Hi

Horrible Experience Trying to Sign up for EE

Before I start, I would like to say I was excited to join EE after hearing such great things about the network. It is regarded as the most reliable, consistent network in London and I was ready to ditch my current provider.On 20 July i submitted an o...

I end my EE Plan my data left network will stay and i can use it?

NHS perks

Entered nhs email in wrong and now it’s locked me out and I cannot re-register, I am due an upgrade now and want to get a new phone with the 20% discount

Failed credit check

I got declined for a credit check for a 12months sim only plan.I left EE in June this year after a 24months phone contract, where I never missed a payment. I want to come back, as I get Best reception and speed where I live with EE. However, I got de...

How much will spend to call from uk to china

Thank you

Spending cap

Can I please remove my spending cap and call to other countries

Resolved! Spending cap

I have a spending cap set to £0. Does this mean that I cannot be charged any extra on top of my monthly contract or does it mean that there is no limit to how much extra I can be charged? I'm confused.

Mobile bill

Is my mobile bill combined either my broadband bill I cannot find it anywhere on my ee online account only my broadband bill

What will my costa be at the end of the contract term?

I can’t contact EE to find out at the moment but I have 4 mobile contracts on my account, one is a sim only the other 3 include the mobile phones (IPhones) and vary between £45 and £65 per month. The three contracts will be up in September and I woul...