Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

What’s the difference between cooling off period from instore & online

Can someone tell me what’s the difference buying online than buying instore & cooling off period could someone please tell me .. thankyou

Re: Live chat with EE

Hi I spoken to one of you representatives about leaving and she said she well call back in few hrs after speaking with manager but never bothered calling back

Resolved! Over charging on my invoice

I have been over charged on my account and I want the money back

Resolved! 00800 numbers

are these numbers charge on EE

Resolved! How much longer is my cotact

Resolved! Canceling my subscription

Hi I wish to cancel my subscription for XXXXXXXXXXXthank you [MOD EDIT: Removed mobile number from public view]

why has my account on pc no been updated since 2020

£50 deposit

Hi I'm near the end of my contract and I'm planning to leave EE. I've gone through my documents and seen that I was charged a £50 service fee on my first bill 2 years ago. I've checked my EE bills and I don't see a credit for this on any of my bills....

Resolved! My EE app is still not working how do I pay my bill

Re: Monthly itemised billing

How can I order my itemised bill from 01/03/2023 to 28/04/2023