Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Additional charges

Hello I have 2 separate additional charges from 1/3rd party companies ine is Spotify but there is another charge of £3 - what does that relate to please?

mislead ee contract

brought a phone and contract from EE store but was keep hidden information forbidding to cancel it since it was bought in the store contact the store and Head offfice and theystill refuse to it

Ridiculous high price

I am paying between 180.00 to 220 a month for iPhone 13; iPhone 12 Pro,and a Samsung laptop 18.00 a month for the laptop; is anyone else paying this sort of money? Nothing special just basic contract

Re: Cancelling a second line

I have the same issue. It seems EE are failing to provide a truly accessible service. Not everyone with a disability/health condition that prevents them from calling EE have a text replay phone.DDA - you are required to make reasonable adjustments ...

Phone been lock

My phone been locked and my bill don't come out to the 4 of march

Your current charges to go onto your next bill are £239.43 (this excludes line r

Your current charges to go onto your next bill are £239.43 (this excludes line rental, VAT & any unprocessed charges).Your current allowances are: Unlimited UK minutes and Unlimited UK texts.You have 42.1GB remaining of your 0MB data allowance.This ...

Can’t see my bills or account

Bills

What is the normal charge for a late payment of your phone bill? I haven’t got a text and it says additional charges £0.00.

Bill

I like to know what my next bill is

Free tablet

When I upgraded my phone in may 2022 I was offered a free tablet I didn't want or need it myself but I took it it and gave it to my church as a raffle prize . Just started thinking about new phone and I realise I have been paying £11+ for this " free...