Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract loyalty add-on charges

My current 24 months SIM plan @£24.68 is supposed to expire in Early June.But when I check the plan details today and so scaring for the results comes out that it has been changed to a new plan for 12 months and had been activated on 25-May-2024 with...

My contract is coming to end shortly. I would like sim deal only

Re: end of contract help

Please my bills reduce amount

Over paying account

I have just checked my bill and for one of the accounts I am paying £33 more per month

Cancel

I'm wanting to cancel both my contracts I have with u can anyone help me thank u xx

Re: EE wont work abroad in any country

Been there with EE in South America. A month of desperately sourcing free wifi to make contact back in the UK. They still charged me hundreds of pounds.

Account query / leaving indecision

Apologies, I may have posted in the wrong section.I've been with EE many years but having recently noticed I'm paying more and more for less and less I'm deciding on whether or not to leave.I have a sim only contact that's now just finished and can't...

Customer loyalty

Been noticeable since BT took over EE that customer loyalty discounts have been getting slowly done away with, until I upgraded my phone last year, upgrades used to come with a 20% MRC, sometimes lucky enough to recieve a better discount for upgradin...

Re: How to contact ee by email

I have not received anything about the debt in my name. Most likely a letter was sent to my old address. I did not receive any e-mail or message. I want to pay the debt registered in my name. If you contact me via e-mail, I can send my number. I want...

Downloading old bills

Hi, I need to download the last few months of my mobile invoices, not just the most recent one (which I can see an option to do). Can someone tell me how to download the last six months of your invoices, please? thanks!