Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13827 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24537 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48906 Views
  • 55 replies
  • 13 Helpful

EEPerks

I’ve just been sent an EE perk through my work place. As I already have an ee account can I use this on my existing account? 

Bredsley by Explorer
  • 293 Views
  • 4 replies
  • 1 Helpful

Phone number 94473603

I have seen the is number on a recently requested bill. It is marked as an outgoing call and appears 7 times. Can you explain what’s this number is? Is it the answer phone number for retrieving messages as I recall doing so at the times where this ap...

Stuartw2 by Explorer
  • 1721 Views
  • 3 replies
  • 1 Helpful

Direct debit

We have closed our bank account and transferred ee to our new one , eve so far have not taken a payment from this account ,we want to set up a new direct debit but don’t seem to be able to do this help 

Dav1978 by Visitor
  • 290 Views
  • 2 replies
  • 2 Helpful

Billing

How am I supposed to talk to anyone at EE if they have cut me off completely ? Tried calling the 150 but it won’t allow , can’t message them on website ? Help please ? 

My Mobile Bill and Phone

At present I am in the Phillipines, before I came to Phillipines I was in Spain had an account with EE as I am up and down from UK to Spain, I have regualar monthly payments no exceeding £30, however while in spain I receive notification of my next b...

Rayg66 by Investigator
  • 500 Views
  • 10 replies
  • 1 Helpful