Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contract ended

My contract has finished, and I'm still paying the same amount every month. Is there a way to keep my current phone and lower my bill?

Does anybody know when ee does credit for a existing account

Why am i getting marketing when i have opted out?

I have opted out of marketing, yet i got a text today trying to get me to remove my smart cap.Dd they not comply with the law or have I missed a hidden check box?@Everyone

Broadband bill not appearing on app

When using the EE app, I can only view my mobile phone bill, my broadband bill is nowhere to be found, how do I view my broadband bill online.

Mobile Bill not on my Account

Hi all,I have broadband and 2 mobile lines.Recently, I'm not sure when, but I am no longer able to see my mobile phone bills on the app or via the website. Only my broadband bills show.I used to have 2 accounts, but was contacted by support last year...

Paying bill

I am trying to pay my bill and the app and website are not working for 3 days. Try to use chat function and it freezes. how can I pay my bill?

Resolved! Moved from BT to EE

Hi, Have just moved from BT to EE (had to due to contract with BT ending). Do I cancel my direct debit with BT or do EE just take it over? Thanks,

We've brought forward £50.00

I am a new EE customer with a SIM-only plan. When I received my first bill, instead of £21, I had to pay £71—it says We brought forward £50.00. I am a new customer and have never been an EE customer before. Could you explain to me why I have been cha...

Resolved! Picture message charge from nowhere

I've been with EE for about 15'years. Send about 200 text messages a week. All in contract.2 months ago I got charged for 2 picture messages for very first time. Nothing last monthThis month I was charged for 3 picture messages. I never send photos o...

Resolved! Call cap

I am in Thailand and unable to call England due to spending cap need this removed please