Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Do EE no longer offer free handsets with an upgrade?

Cancelled ee contract

I need help , why have I been charge like 200 pounds cuz I cancelled my contract?

CHANGE DD DATE

Add-on

How can I get charged for the same add-on twice, but at different costs?

Resolved! Hello cancel may contract

Purchased a contract, i have no network coverage and the contract was mis-sold

Dear EE, 14 day no network coverage cancellation & missold contract:I bought the contract from EE on the 19th of February 2024, it's an iPhone 15 pro max with an Apple watch. Before buying the contract I asked them if the service is good they yes it'...

Finish contract

Hello

How to pay the due?

Sim only!

Iv had a letter saying I’m in debt! I stopped my sim only and moved to Tesco mobile as I needed a new phone….iv now had a letter saying I’m in debt with ee. But I don’t understand as I stopped using my sim!

Re: Unknown charges on mobile bill

My dad who aged has recently had number port over from bt to ee, and there are weird charges near the £225.52 he spoke with we who said they’ll look into it and we know these are international payments he didn’t make to Zimbabwe, morroco or Tunisia o...