Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: i need a proof of usage

Hi thanks ,I would like to receive my proof of usage

Billing

I had a payment extension/ payment arrangement for 4th July 2024 which is in 5 days and yesterday EE suspended my mobile sim services. They know full well I have a payment arrangement set up with them and when I go to chat with an advisor via app, th...

Re: We are refreshing our mobile Tariffs

Hi What are the actual benefits of the full works plan? I have an iPhone but don't use apple music or the games. So it seems I can have apple TV and roaming for the 2 weeks I'm in America If I wanted say the Netflix or discovery, how much more does t...

Bills

Does anyone know if there’s a quicker and easier way to discuss your payments without having to call or go into EE? Surely there is an online chat for them somewhere?

Unable to access my bill i am new member

Resolved! Exited

Please I am abroad in Nigeria Africa, what is the best way to contact EE UK to end my Sim-only contract without incurring high international call charges. Email address or in-app chats??

Bill

I have just paid my bill via Apple Pay after being cut off does anyone know how long it will take for my phone to be reconnected as the balance has been taken from my bank account.thanks

How do I leave EE

How can I leave EE with out talking to someone on the phone. I am not interested in being on the phone with some random sales team I just want to cancel my tablet contract and be done with it

Extra Charges - What on earth is going on at EE???

So....last month - extra charges applied for calls not made to Canada? Long conversation to Customer Services. assured a credit would be applied to my account for this month (I pay by direct debit).This month...extra charges again no credit - a call...

Contract

Hello, I am on a sim only contract and wanted to check when this would end as you have priced me out of an upgrade after being with EE for a long time but when I check my account it doesn’t say when this contract ends just states the old phone contra...