I can't afford a contract cheaper

[ekirsten23]

I appreciate this thread is a bit old now, but can I ask if you got this resolved? Exact same thing is happening to me. I have no income or payment issues but am being told I can't afford a contract cheaper than the one I'm on now... I've been with EE since the days of Orange, and I'm really frustrated. Thanks xx

[Matt_124]

It sounds like an available spend issue on your account, possibly due to the new plan being of the "Flex Pay" variety where you pay separately for your device and plan (although this can also crop up on traditional 24 month bundled contracts).

To resolve this you will have to call EE Customer Services who should have a form they can fill out if you explain the issue, or they may be able to raise this as a single user fault for a back-office team to look into.

Outside of those methods they may be able to fill out a credit referral which will prompt the system to reassess your account eligibility, or potentially offer you an alternative plan.

[Chris_B]

@ekirsten23 you’ll be best of calling customer support.    You do have an internal credit rating within EE but it’s daft that they are saying you can’t have a cheaper tariff than the current one.