invoices

[mooneypaul]

I recently changed my phone and now (unknown to me) i am paying 2 separate payments, 1 for the sim and another for the actual phone. I can get an invoice for the sim but not for the phone. I have been in a couple of shops, they said i ned to contact customer services, which i have done, i could only get on to rapid2 and then when i pressed to actually speak to someone the option disappears, so i ended up messaging someone who, guess what, could not help me. Their last suggestion was call 150 which took me exactly back to where i started. As EE cannot afford to employ any actual people in their "dedicated" Customer Service department and the only phone number i can find is 150, i have no choice but to write this message. It looks as though EE are now relying on their customers to answer questions on their behalf !  Still, i suppose its called progress.

[Schockwave · Accepted solution]

Hello @mooneypaul 

Welcome to the community,

The reason you have two payments is, because you have registered for the flex pay for the phone, which means that once you have paid off the phone, there will be no more payments, but your contract for the sim will continue, which is the new way of doing it, much better than the way it was before. 

You should have received an email about your order, but can check on the app click on help than documents, it should be there. 

You can also ring up customer service and press 2 on the keypad and speak to billing, they should be able to let you know as well.