Monthly payment

[Daveyy]

I’m not sure if this is the correct place to write this in, but I was charged £16 on 18th February, then on the 6th March I was charged another £16? It hasn’t even been a month and I already have to pay this early, no warnings of date change or anything?

[XRaySpeX]

Have you recently joined EE? 

When is your billing date?

[Chris_B]

@XRaySpeX   If @Daveyy  is a new customer and the 18th is the first billing date then it’ll remain around the 18th not brought forward to the 6th.    

 @Daveyy  You need to inquire this with customer support.  Something not right to get billed like this.  

[Daveyy]

No I’ve been a customer with EE for god knows how long now, just woke up one morning to see that I’ve been billed another £16

[XRaySpeX]

No, @Chris_B , the 18th Feb. was his payment date in Feb. It is after his billing date & may have been late for some reason.

[Daveyy]

No, it wasn’t late, I was already charged the first time, then I was charged the second time

[Rach_H · Accepted solution]

Hi @Daveyy,

Welcome back to the Community!

I'd recommend reaching out to our team, and they will be able to take a look into why this has happened.

Rach