Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59469 Views
  • 69 replies
  • 14 Helpful

Invoice download

It has been a few weeks since I have been trying to access my invoices and I can't access or download any invoices off the EE website. I called and the team member said they would post the most recent two invoices to me as there was a system fault. I...

Claverham by Investigator
  • 1413 Views
  • 10 replies
  • 0 Helpful

Paying extra

Just got my bill and paid it, yet i'm being charged an extra £7.50. Called 150 to sort it out, and the morons are having a holiday. However, the chatty-phone thingy told me I have until November 2 before i'm charged this £7.50 Is this kind of **bleep...

Malice by Investigator
  • 528 Views
  • 3 replies
  • 2 Helpful

Be careful about your contract.

Hi there. I just want to raise an alarm sign related to the contract when you decide to buy a  product in monthly payments method. My contract expired in September, I was already on my second mobile phone contract. I was very disappointed to find out...

Resolved! SIM only

I’m changing to a SIM only contract, do I get a new SIM card or will it automatically change over? 

Leaving EE

I am also leaving EE because of these ridiculous wait times. Bills increase year upon year and yet the customer service is non existent! 

Billing Statement Issue

Hi Guys,Its now 2 months since  I have been able to view our business billing statements, when clicking the 'Billing & Payments' it looks like its taking me to the correct page then it just turns out to be a black EE screen.I have tried numerous diff...