Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cal log

I would like to access my call log for January

Re: Chat help.

First thing to do is cancel your direct debit or other payment method. Contacting EE is a complete pain in the rear end. I sat on the phone for ten minutes just now, listening to their irritating music and then gave up.They don't provide an email bec...

Resolved! Linking My BT Mobile

Hello,I currently have a mobile phone through BT. I am trying to link it to my EE account but it is saying that it can't be linked at the minute and to try again later. I have tried to link it a few times now at different days and times, just incase ...

Deducted more money than the contract.

Hello.How are you.Hope you’re doing well.I wanted to ask that my monthly bill is £25.But this month you’ve detucted 26.66.Why is that so?

phone bill already paid

I'm due a text today to say i need to pay my bill by 15th April, so I log onto the EE website to see how much it'll be, only to find out it's already paid? (I *DO NOT* have a direct debit set up)I texted BILL to 150 and it says my most recent bill wa...

Payment

I need to pay my phone bill

Can I change my mobile number

Hi, I am wondering if I can change my number, I would like a new number but I don't need a new contract so was wondering if this is possible please?

Resolved! Billing

I'm trying to pay my bills but can't ring been restricted and the app unavailable help please need to get up and running again as I'm in Canada

Fraud activity

Hi, I am inquiring about my bill its £67 +im On a contract of 19 pound a month I have not run up this amount somehow some1 as hacked or fraudulently done this I can not pay it +my phone is about to be cut off so I need u to sort out this error and co...

Resolved! Re: How do I access online chat

I am unable to pay. The bill