Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Wrong email

Two Bills one mobile

Why does EE bill me for 2 accounts when I only have the one mobile, and why cant I get to speak to a person!

Resolved! Upgrade

Hello, I'm due an upgrade however I only habe the option to upgrade and pay with flexipay and airtime however there are better deals than these when just going through EE in general. I have a friends and family discount code and this doesn't work thr...

Leaving EE

Hi, I moved to another country and I need to leave EE, but I can't call or doing by phone. I can I do? Is there a way thourgh email or something similar? Thanks, Valentino

Resolved! How can I see my Itemised bills

Resolved! Restart

Pls can I make a promise to pay my phone bill on wed, 27th, can you lift the block, so I can make calls and txts in the meantime? Pls I'm desperate!

Resolved! What time does EE usually take the phone bill by direct debit?

Have a bill due tomorrow the 21st, do they usually take it first thing at 12am or is it anytime?

Resolved! Limit my data for cheaper bills

Hi I am short at my budget these days and I am not able to pay my bills I am looking to limit my calls ,message and data

Resolved! Contract

This may seem like a really daft question, but once my contract runs out in May, will it auto renew?

Bill

I cease my subscription prior leaving the UK and now I am still getting charged - how to I get my money back and again cease my subscription which I did once already