Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

first bill

just got my first phone with EE so it has my monthly charges which is ok but then says £50 added from last bill but i dont have a last bill this is my first bill

Resolved! Order declined

Hii try to make a online phone contract but was declined but u take my upfront payment. Why you not return back the money after declining the contract and you keeping it for couple of days.

not being able to pay bill and either send data, due to app not working

Broadband and phone bill sample

Hello community, I'm new to EE,My company will pay my monthly broadband and cellphone costs as reimbursable expenses. From the community, I learn different information about VAT showing on the monthly bill (like this or this), or I need to switch my ...

My Watch

I upgraded my phone last year August and the guy put me on the plan and asked me if I need Apple Watch plan which I said yes to it.. but apparently he put me on a wrong plan and I was paying something that I could not use as I only noticed that it’s ...

Contract

Want to know how long I have left on my contract

Resolved! Where can i see my plan end date please

Resolved! Refund on overpaid bill

Hi I was just wondering if there is any way I could get a refund on an overpaid bill? What happened is my DD failed so I just paid the bill manually forgetting that the DD will just try again in a matter of days, so now I have credit in my account. S...

Change Contract

I am currently a student and have the iPhone 14 Pro with the Unlimited data bundle. I had a steady job at first and wasn’t worried about the price however this has since changed. I do not want to change phone however I find the unlimited data a bit t...

Card payment failed

Hello I have a new card as my previous card has expired I have tried so many times to add my new card which works everywhere but it keeps saying payment failed please help me with this