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Changing a corporate account to a personal account

Micaela9
Visitor

‎08-02-2025 01:34 PM

I opened an account last year with EE who assumed I wanted a corporate account. Although I work for the NHS this account was for my personal phone. Ee have told me that I cannot swap it to a personal account and that I have to wait my contract out before I can do that. Meanwhile I am paying vat which I can’t claim back as I’m not a business nor a corporation. I can’t seem to find a human to speak to and right now I just want to leave as the price is too high for my budget. 
any help would be much appreciated. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎08-02-2025 02:16 PM

You'll still pay VAT with a personal contract. It's just bundled into the prices. We all pay VAT on purchases.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
DoctorBlue52
Established Contributor
Established Contributor

‎09-02-2025 11:47 PM

Have you called EE and spoke to someone? If you have a small business account they can complete a change of ownership for you and move your phone to a personal account in your name l, although the difference would be VAT won't be shown on your bill, however it will still be included.