10-02-2025 07:47 PM
10-02-2025 07:56 PM
You've started to type a question in the subject line of your post, but it's been truncated and you've not put any message in the body of your post.
Your first months bill will include your initial billing period in arrears, followed by your first full-months service in advance.
10-02-2025 08:10 PM
10-02-2025 08:13 PM
Upfront charges are normally taken at point of purchase. Are you saying that you've bought a phone with a £30 upfront charge and you've not paid for it at point of purchase?
My assumption would then be that this would be added to the first monthly bill after either connecting or upgrading (as appropriate).
10-02-2025 08:16 PM
11-02-2025 08:59 AM
It would usually be taken by card at the point of ordering @Mrmikey36
Did you order online, over the phone or in store? Did they take a card payment?
Michael