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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60574 Views
  • 69 replies
  • 14 Helpful

Resolved! Paying from aboard

I have applied to cancel my ee contract till July 1st, so I need to pay all the fees in early July. The problem is now I have left UK and my ee number doesn’t work aboard, I can’t receive text messages which show my bills, and my EE account can’t lin...

Lily101 by • Investigator
  • 588 Views
  • 4 replies
  • 2 Helpful

Upgrade cost for damaged phone

I don't usually post on forums but my experience with EE has been pretty ridiculous.I have been an EE customer for mobile phone since roughly October 2019. I have also been a BT/EE broadband/tv customer since October 2022.Last night I decided I wante...

rrwr17 by • Visitor
  • 1543 Views
  • 1 replies
  • 0 Helpful

end of a contract

My wife and I have our contracts ending at the end of this month. We have always upgraded our phones and started new contracts. This time we are just wanting to transfer onto sim only as both handsets are fine. Having never done this previously I hav...

Dpat75 by • Investigator
  • 4102 Views
  • 5 replies
  • 1 Helpful
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