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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14052 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24698 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49349 Views
  • 55 replies
  • 13 Helpful

Resolved! Accessories 24

Hi, I'm thinking about adding an accessory to my pay monthly account. Online it says a 24 month contract at £21 a month but the terms and conditions say it needs to be paid over 11 months.  Which is correct?

FrDougal by • Investigator
  • 315 Views
  • 4 replies
  • 1 Helpful

Cooling Off Period for SIM only

Hi,im looking to get a SIM only deal with EE after having to cancel my current contract with a different provider due to poor network.When I’ve checked, all network providers say they are experiencing issues in my area.If i get a SIM only contract wi...

Niamh18 by • Explorer
  • 2404 Views
  • 2 replies
  • 1 Helpful

No option to download invoices

Hello,I have been unable to download our business invoice since June'23.  When I select invoices and payments, the total invoice is stated and the date that the Direct Debit has been collected but there is no longer any option to download the invoice...

EDSC by • Explorer
  • 312 Views
  • 3 replies
  • 0 Helpful

CSR Compliment

Hi, I really wanted to show my appreciation towards the EE CSR who assisted me today with my billing query.Whilst I did get a message for feedback, this is about how likely I am to recommend EE to friends or family and I don't think this does justice...

Mer_Ner by • Visitor
  • 259 Views
  • 1 replies
  • 0 Helpful

Leavers discount

For no reason my leavers discount was removed. I was under the impression this would stay on until I changed plan or cancelled. Neither of which I've done?

DanB6 by • Visitor
  • 367 Views
  • 1 replies
  • 0 Helpful

Conflicting call opening times on website

ring customer services website says open till 9pm minday-Friday when get through then get told your closed and close at 6, I need speak to someone now and can’t as your closed even tho says till 9pm

Mumrukuf by • Investigator
  • 267 Views
  • 1 replies
  • 0 Helpful
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