Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change Payment Details

Evening. Is there a way to change my payment details on the EE app/site?Thank you.

Charge query

Hello Phone number xxxxxxxxxxxxxxx Post code xxxxxxxxxx Can you please tell me what the recent charge that you made from me of £4.85 was for? I have already paid you £30.44 in October which is my normal monthly charge. Please advise Regards David [Mo...

Re: Bill

pay

Tmobile UK Lifetime Friends and Family Discount

I was working in Technical Support at T-Mobile (later EE etc) from 2008 till 2010. As a result I had received an employee discount of 50% for life in 2008 when I made my first pay monthly contract with T-Mobile. That was later changed to a 40% and th...

Unauthorised charges

Just got my monthly phone bill and found that I have been charged £25 for a roam abroad pass. I didn’t add this and as I haven’t been abroad recently I don’t know how this has been added. I have removed it from my account but I’m not happy that I hav...

Unsubscribe

I want to unsubscribe please thank you

Re: Call logs

can I request a SAR please

Moving

Does moving home affect my mobile connections and billing

Payments

I left EE last December 2022 as had a new Samsung phone , been paying apple.com bill.since 79 p a month then went up to 99p a month, I have just cancelled the direct debit, as thought would just stop straight away , could I request a refund from Jan...

Old contract finished - started new contract but waiting for phone question

So like many others I’m still waiting for my iPhone 15PM, my issue is that I upgraded when my last contract was paid off to avoid essentially paying for a handset that had already been paid off. As I’ve not received the new phone yet and I’m told my ...