Contracts & Billing

Contract

Incorrect Bill Amount Closed Account

Hi, Account number ************, mobile number ************ I have recently cancelled my contract with EE and was initially served an outstanding bill of £26.98. This was incorrect as my final month was not a full month of contract and was told over ...

Re: Charge on my phone bill for call to number 0904 111 0549 - unknown to me

Hello, I just found out the same thing from EE.  I don't remember calling this numer 0904 0121609.  Is this a joke? I now have £52 charged to my account.

Re: HR contact

Extremely disgruntled customer and this is my last resort to get through to somebody in the EE head office to sort out this imaginary plan that I have been receiving from EE I have contacted numerous times customer care escalated to management, I am ...

I bought a EE sim only  contract as a BT customer though BT web page

 I bought a EE sim only  contract as a BT customer though BT web page The contract reads as follows Unlimited data and data giftingEssential plan £12.60 per monthSpeed max, 100Unlimited minutes and texts 12 month contractThis is what I gotMy account ...

my contract is ending

My contract is ending. who do I speak to regarding the end of the contract. I will then be only paying for 1 mobile phone account on ee

Upgrade

HelloMy contract ends 4th July - but it's saying i am not eligible for an upgrade. Is this because I need to pay this months bill first and then I will be eligible? Thank you 

Returns process

Additional line was missold to us. tried to return back in store. They refused return.Didn’t have the courtesy to advise we could return online which we tried. Completed the process through the text which was advised by the gentleman we spoke to on 1...

Higher bill

I have a second phone. I was told it would be £19 a month bit I'm being charged £30 a month. Why is this?

Leaving EE FOR EE !!!!

Wonder if anyone can offer some advise - so I am with EE currently have an iPhone 12 mini - but it doesn’t come with much data and still have until December till my contract runs out  (I know I can pay to finish early and cancel)  I  have found a dea...