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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15564 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25731 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52751 Views
  • 55 replies
  • 13 Helpful

Phone bill

Hi, Ive just checked my phone plan and I pay for 5g but I never get 5g as my phone is quite old.Would you possibly be able to take this off and decrease the monthly price as I don’t use it?I’ll look forward to hearing from you. Kind regards,  Amy Pop...

Contacting EE

I’ve been trying to contact EE and talk to an actual human being to change my data plan and also check if there’s a way I can change the account holder from my dad to myself so I don’t need him to verify each time I have a problem but there seems to ...

Re: Upgrade price difference

Leanne, I have the same problem.  I want to upgrade to a S24+ with 125GB of data.  I log in and it offers a price of £46.66 but when I click through to actually buy, the price jumps to £56.66 p/mth because the data price goes from £20 to £30 p/mth.  ...

early_911 by • Investigator
  • 387 Views
  • 3 replies
  • 3 Helpful

Finishing my contract

I have been paying for a sim that I don’t use for 2 years it’s finally at the end of the contract will I be charged or will my bill be just my new phone and sim 

Free calls to Ukraine

I have a Ukrainian living with me and got her a contract phone as the calls to Ukraine were free as of Feb last year when the war started. A week ago I get a text saying my next bill will be higher than normal due to extra charges and when I went to ...

Waggy1971 by • Investigator
  • 1486 Views
  • 14 replies
  • 4 Helpful

Bill

I want to know why you have put charges on my account from £83 + to £111 

katock88 by • Visitor
  • 272 Views
  • 1 replies
  • 0 Helpful

"downgrade" my contract

hello,my contract is due in October,  I will not  live in the UK for another year and therefor I want to downgrade my contract.  I do not see any side or any help from EE how to do that.  Anyone can tell me who to call or send an email to? thanks

pepper71 by • Investigator
  • 5401 Views
  • 8 replies
  • 4 Helpful
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