Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing for personal & business

I have both personal and business contracts with EE. When I login, it is through my personal login. I click on my personal bill to understand or view the full bill and it takes me to a break down of my business contract. The site does not allow me to...

Re: Unable to make calls

Can’t pay my bill as there is a problem

Resolved! Invoice

Where do I find my invoice? It's probably obvious, but I can't find it anywhere!

Resolved! Want to know my contract details of iPhone 13

Hii I wanted to know my contract details of iPhone 13 pro max and when it is going to end ?

Resolved! Re: My account

Hi I want to reduce my plan to sim only

Adding my plan and changing billing details

Hi, I’ve tried linking my device and it won’t work I can’t see how much data I have left and when the next payment is, also I got sent a new card as I got scammed and need to change the details with you so I don’t miss a payment and I don’t know how ...

Resolved! Do EE still have a live chat service? I can't seem to find it!

Do EE still have a live chat service? I can't seem to find it!I can't call during work hours and i can't get through on the phone in the evenings.

Payment

How do I pay or my ee contract . [Mod edit: Please do not post your contact details in this public forum. Thanks]

Bill more than usual

Hi all, I got a notification from my bank to say my EE direct debit for my mobile would be nearly £6 more this month. I’ve got on to the EE app to check if this is the case and it is, but doesn’t say anywhere why. There are no add ons for this month,...

Paying bill

I live in Spain but use my ee phone. I’ve had my phone restricted and need to pay my bill, I’m finding this impossible as I can’t use my phone to call anyone HELP before I go mad