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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59519 Views
  • 69 replies
  • 14 Helpful

Upgrade

Hi I'm supposed to upgrade before midnight today but everytime I try to access the website, it says that they are making some changings.. is there any other way I can do my upgrade? 

Betty__ by • Visitor
  • 376 Views
  • 2 replies
  • 0 Helpful

Wrong device removed

I have recently come to the end of my contract and asked for the Samsung Galaxy Tab A7 Lite (which I was led to believe came with the phone but found out later down the line they were charging me for it) to be removed from my account as I was unable ...

jphuds by • Visitor
  • 496 Views
  • 4 replies
  • 1 Helpful

Mid sold a contract

I have upgraded to a new phone on the new flex pay contract but I have since spoken to a ee advisor to be told because I have EE broadband I’m able to get my airtime for £10 a month instead of the £21 I’m now paying… the £10 is for unlimited everythi...

Ann471 by • Visitor
  • 447 Views
  • 1 replies
  • 0 Helpful

Phone bill

My bills supposed to be £57 a month and for the last 7/8 months I’ve been charged between £75-£85 can’t understand why it’s so high, I’ve never overspent on my data and I don’t have any add on either 

No change in cost of billing post-contract?

I have ultimately made the decision to leave EE considering the price hikes every year and the scandalous prices that are offered to loyal customers of multiple years. What has solidified this decision is one of the latest texts I have had stating "Y...

antj1019 by • Visitor
  • 543 Views
  • 2 replies
  • 2 Helpful

How am I supposed to contact EE?

EE have cut me off due to non-payment of bill. Now, I need to pay this and get reconnected.Ironically, I cannot call because of the disconnection. And live chat has been removed from your website and is never available via the app.So, what am I suppo...

rybo1234 by • Investigator
  • 689 Views
  • 6 replies
  • 1 Helpful

Resolved! Doğurulama

 Hello, I want to upload, but when I get to the last step, it asks for additional verification in the second step. I don't know what additional verification is. Can you help me with this?

Ahmet52 by • Investigator
  • 585 Views
  • 6 replies
  • 0 Helpful
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