Be careful about your contract.

[aharjanu18]

Hi there. 
I just want to raise an alarm sign related to the contract when you decide to buy a  product in monthly payments method. My contract expired in September, I was already on my second mobile phone contract. I was very disappointed to find out the EE policy and I will explain it to you immediately (my mistake because I didn't read their policy and I also lost the contract documents). Although my contract ended on 24.09.2024, Ee decided to renew my subscription automatically, without me being asked and besides, he took the same amount of money, £103, which included the sim and the phone (although, I mention again, the phone was paid for on 24.09.2024) is ridiculous and a mockery of the customers, I tried to solve the problem by phone, but without success. Therefore, I will never use EE again. SHAME

[XRaySpeX]

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months. You may always choose to upgrade your contract to a cheaper SIM-Only contract.

EE's traditional contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract.

[aharjanu18]

When I come on the EE shop, I discussed with staff from there that the product what I choose need to be paid in 24 months, this 24 months was done, the payments was in time, what you EE doing is shame. you should improve your relationship with customers, if you still renewed the subscription for the sim, why are you taking the amount of £103? how much does a subscription for a sim in the UK cost?

[XRaySpeX]

You could have easily paid it off in 24 months by giving your 30 days notice of cancellation at the 23rd month.

Most users would be shocked if their service was just turned off at the minimum term & their use of their phone just stopped dead w/out warning.

[aharjanu18]

There was a misunderstanding between the customer and the seller. I already had a contract for two sims and one phone. The Ee shop were informed that I was no longer using the sim from the contract, as I could not cancel it, I agreed to pay  both of them. Although I had the option to transfer my old sim to the new contract, but it was about money from you. Again, shame. I am so disappointed.

[bristolian]

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@aharjanu18 wrote:

My contract expired in September,...Although my contract ended on 24.09.2024, Ee decided to renew my subscription automatically, ....Therefore, I will never use EE again.

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If your reason for not wanting to use EE again is that the contract was a rolling one and not a fixed-term, you will struggle to find any UK telecoms provider that doesn't structure their contracts in the exact same way.

As already mentioned, the logical extension of a fixed-term contract is that your service would automatically be ceased on the relevant date. Imagine the volume of complaints from confused users! And how long before that unexpected loss-of-service became critical for someone?...

[Chris_B]

@aharjanu18  If you had actually read the contract you’ll would of known what to do towards the minimum term date.    You are shifting the blame to EE when it’s you who needs to do something about it.    If you had even moved your number to the new sim that would of terminated this contract