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DeeLou1
Visitor

‎23-10-2024 09:00 AM

I have the same problem today. I did a balance check and I have no additional charges on my account. I even tried increasing the spend cap by £10 and retried to send a text, but still get the spend cap error message. 

0 Helpful
1 REPLY 1
Rach_H
EE Community Support Team

‎23-10-2024 12:41 PM

Hi @DeeLou1,

Welcome to the Community!

We know how important it is for you to know what is happening with your Spend Cap, so I'm sorry to hear that this is happening, and you've been left feeling confused.

I'd recommend giving our team a call, and they will be able to take a look, and confirm what is happening with your account and your Spend Cap.

Rach