Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60564 Views
  • 69 replies
  • 14 Helpful

Resolved! Want to give notice but can’t speak to anyone

HiMy exorbitant contract is nearly at an end and I’m advised I will continue to get charged beyond my contract end unless I give 30 days notice. So I want to give notice. How I ask? Call us, EE says. Our new visual? service sends me a text, but it is...

hdavids0 by Investigator
  • 937 Views
  • 8 replies
  • 3 Helpful

Failed Contract Agreement

I contacted EE for broadband early April 2024 to have a broadband contract only. I was given a monthly bill above my budget which I rejected.  The sales person look at my old account of mobile phone and said I can see you are on pay as you go mobile ...

Febhoaye by Visitor
  • 386 Views
  • 1 replies
  • 0 Helpful

Linking accounts

Hi Im new to EE having just moved from BT (Big mistake ) have moved mobiles and broadband but cannot link any products in the app just get a message saying products already on an other online account.Spoke to 150 and was advised would be sorted the n...

Neilfair by Explorer
  • 566 Views
  • 3 replies
  • 0 Helpful

EE are scamming me

I spoke to EE over the phone and did a 12 month deal for unlimited data for £18 i was also offered the same deal but with no cap for £23.80My app shows they are charging me £34 and have also capped my speed to 100mbs - they are now denying such a cal...

Gibson175 by Investigator
  • 889 Views
  • 5 replies
  • 4 Helpful

Watch Contract To Phone Contract?

I have a Google Pixel Watch Contract ending soon with less than £200 left to pay (November)If I was to upgrade early, can I change it to a mobile phone contract instead of a newer watch? Of course I would have to pay to upgrade early 

RocketPup1 by Prodigious Contributor
  • 474 Views
  • 1 replies
  • 0 Helpful

Contract connections

Spoke to a ee person today for  over two hours, could not solve our problem said someone would ring back with in a hour , guess what  they haven't, poor service ee

Sim Only

Hello,I'm ccurrently on a 24m sim only plan. Could I switch to a new sim plan?Kind Regards, 

Resolved! Why was my SIM card contract cancelled but not Netflix?

I used to have a SIM card contract included a basic Netflix plan.I ended my contract last October and stopped my SIM card.And at that time I thought my Netflix subscription had also ended.I then returned to my country from the UK, and when I opened m...

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Tatsuya by Investigator
  • 954 Views
  • 9 replies
  • 4 Helpful