Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59533 Views
  • 69 replies
  • 14 Helpful

Resolved! Student Discount - Question

Hi Just wondered if anyone can answer a question for me, I currently have a sim only plan with student discount.If I add Xbox Game pass which costs £12.99pm will that be charged at full price or will the student discount all be applied to that aswell...

Why I left EE and joined SMARTY

I wanted to come on here and say that I have been a customer for as long as I can remember t mobile and orange. This year my contract ended after being spiked an additional £7 . I was now paying £57 for a two year old handset which would not decrease...

Sma2508 by Visitor
  • 4296 Views
  • 2 replies
  • 6 Helpful

Hey

HOW THE HECK DO I GET INTO MY EE BILLING IM NOT USED TO IPHONES USUALLY A SAMSUNG PERSON BUT LATE NEOHEWS IPHONE AND HAVENT GOT A CLUE TO GET INTO MY BILLING PAGE.I PAY MY BILLS THROUGH DIRECT DEBIT I CAN SEE ITS BEEN TAKEN FRIM MY ONLINE BANKING BUT...

CLf70 by Visitor
  • 484 Views
  • 2 replies
  • 2 Helpful

Billing

My monthly bill payment is only supposed to be £107.00 and they have charged me over £100 more. Can anyone give me advice or a bit of help to get the money back that was overcharged?

serenmai123 by Valued Contributor
  • 1251 Views
  • 11 replies
  • 1 Helpful

Resolved! extra charges

Hi can i pay for extra charges that have already been processed with a card or anything right now before i need to pay again 

Amerlia by Investigator
  • 385 Views
  • 1 replies
  • 0 Helpful

Billing

I paid my bill early this week, it’s now been 6 days and nothing has updated on my account that I paid it, how long does it take ?