Flex Pay

[hmcwl]

Hi I have just recently upgraded & decided to go down the road of Flex pay,can anybody please tell me if I can put more money towards paying the phone up rather than the monthly way? 

I also have a Blue Light Card with a 20% discount where can I apply the code please? 

Kind regards 

Helen 

[Chris_B]

@hmcwl to pay more towards the phone contract you will need to call customer services each month you want to pay a bit more towards it.  This will be a separate transaction to the phone contract payment. 

 To have your 20% discount applied now that you’ve got the contract/device you will need to call customer support.  The discount is only applied to the airtime contract not the device contract. 

[hmcwl]

Aah that's what I thought.

Thank you so much for the quick reply very much appreciated 

Helen 

[Linzi_H · Accepted solution]

Hi @hmcwl 

It's fab to hear you've just received a new phone from us, and I hope you're enjoying it so far!
Just on the back of @Chris_B's advice, Blue Light discounts can only be used online within the checkout section when taking out a new contract. You may be able to register for our Perk Discount Scheme though, and these discount codes can be applied within the first 30 days on an eligible contract.

Linzi