Contracts & Billing

Re: Can't get through to customer services or access bills online

I've been trying for a week too and although it initially says "our new visual service will get you there quicker than ever before", it then gives a second message "We regret that the service is temporarily unavailable". Considering the amount of mon...

Re: FRAUD… HAVE YOU BEEN BILLED FOR CALLS YOU DO NOT RECOGNISE?

I am having this atm, EE are saying I rang Australia at 2.00am till 7.03am, I was fast asleep and my phone downstairs and I live on my own. They are saying I owe them 665.00. Stressing like mad, they say they are investigating, after reading your sto...

Regarding annual upgrade

Today, I ordered an S24 Ultra from EE online with Flex Pay and airtime, which includes a multi-line discount. Later on, I found out that I can’t do annual upgrades if I have any discount on my contract plan. Can I cancel that multi-line discount so t...

Live chat - EE app

How can I access live chat ? It used to just pop up when I signed into the app. Now it's not??

PAC code

My phone was a pay monthly rolling sim contract and I missed payment and I presume my phone bill was cancelled by ee not sure how long ago and I was wondering if I would still be able to get a pac code to keep my number as I can’t call anyone or use ...

Payment

I try to Paidup bill 2-3 time but didn't go through  why it was happen can u tell and Fix the error for my account

Does anyone know how long it takes for normal service to be resumed after paying

Does anyone know how long it takes to resume normal service after paying bill. I've been waiting for hours and customer service is closed even though it says they open till 9pm

Why can't we download VAT invoices

When are we going to be able to download our VAT invoices? This is ridiculous that we still can't do this...............

I would like to print a vat invoice with my monthly bill info. How do I do this