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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59533 Views
  • 69 replies
  • 14 Helpful

ee lost my number!

Hi all!In a recent error, ee failed in migrating me wife's number onto a new sim I had added to my account. The result was my number being wiped. I have been waiting nearly 3 weeks so far, and there is still no news as to whether my original number i...

New Contract

Signed up for a new contract yesterday and was told I would be paying £14 per month. Just checked my account and it is showing as £40 per month!  Who do I complain to?

redvixen by • Explorer
  • 394 Views
  • 2 replies
  • 1 Helpful

Pay monthly for samsung galaxy watch why?

I upgraded today and got a samsung galaxy Watch 6, When I got home I looked over the paperwork and I am paying for my watch every month. It was not mentioned to me in the shop what do I do and why am I paying?

Patrickpk by • Investigator
  • 734 Views
  • 4 replies
  • 3 Helpful

Resolved! PAC code expired

Hi how do i obtain a new PAC code please as the one sent from EE expired 5 days ago and my new provider says they need a valid one to retain my   phone number  ?Many thanks 

Resolved! Can I change my plan 1 day after upgrading?

I upgraded to a Samsung Galaxy 24 plus and the staff member at the EE store Said it comes with a Samsung Galaxy Watch 6. I get home and i look at the documents. And I'm paying for the watch. And insurance on it to Can I go in and change the plan afte...

Patrickpk by • Investigator
  • 513 Views
  • 3 replies
  • 2 Helpful

Contract loyalty add-on charges

My current 24 months SIM plan @£24.68 is supposed to expire in Early June.But when I check the plan details today and so scaring for the results comes out that it has been changed to a new plan for 12 months and had been activated on 25-May-2024 with...

101013 by • Investigator
  • 867 Views
  • 7 replies
  • 0 Helpful
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