Hi

[dumitru87voznea]

and in December I complete a year of contract and I would like to change my tariff or switch to another operator, but I was given a message that I will have to pay 500 pounds if I change. where did this amount come from, why do I have to pay this money? because your internet is very bad and it doesn't catch the phone network everywhere?

[dumitru87voznea]

and in December I complete a year of contract and I would like to change my tariff or switch to another operator, but I was given a message that I will have to pay 500 pounds if I change. where did this amount come from, why do I have to pay this money? because your internet is very bad and it doesn't catch the phone network everywhere?

[XRaySpeX]

@dumitru87voznea : If you are 1 year into a 2 year contract, by cancelling now you would be leaving before your commitment period & so would incur early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%. You can text INFO to 85075 to find out the exact figure as of now. 

[Katie_B]

Hello @dumitru87voznea. 

Thanks for coming here. 

Is your contract a mobile phone contract?

There is no handset contracts for 12 months, the £500 charge is likely to be an early termination fee for exiting your contract early. 

Do both payments with your bank show from EE?

Katie

[Matt_124]

Hi @dumitru87voznea 

You keep posting on the forums thinking you are messaging EE but you are not.

This is a user discussion community  and the majority of members on here do not work for EE and are just customers like you. 

If you have a general question, we would be happy to help, but for anything account specific you would really need to call EE Customer Services on 150 as we cannot answer those questions.